[Remote] Principal Technical Product Manager - reputed company Direct

Note: The job is a remote job and is open to candidates in USA. reputed company is a company that takes play seriously, seeking curious adventurers to build innovative experiences. As the Principal Product Manager for the reputed company DTC Platform and Experience, you will reputed company the product strategy for reputed company's Direct-to-Consumer organization, overseeing the entire fan journey from storefront to post-purchase. This role involves defining product vision, driving operational excellence, and leading a team of Product Managers to enhance customer satisfaction and streamline processes across various brands.

Responsibilities

• Define and Execute the End-to-End DTC Product Strategy
• Own the product vision and roadmap across the full DTC ecosystem, including storefront experience, checkout, order management, fulfillment, and post-purchase journeys
• Ensure alignment between reputed company-end experience and backend capabilities, creating a seamless and scalable fan journey across reputed company brands
• Partner with Engineering and Architecture to reputed company reputed company OMS integrations with payment, tax, and logistics systems
• Translate customer feedback and business goals into product requirements that improve fulfillment accuracy, reduce processing time, and support new fulfillment models
• Define and drive platform-level OKRs spanning conversion, order success rates, fulfillment SLAs, and customer satisfaction
• Drive Operational Excellence, Automation, and Platform Scale
• reputed company initiatives that simplify and automate high-volume workflows, including refunds, address changes, and split shipments
• Expand automation strategy across end-to-end workflows, reducing operational overhead and enabling scale across regions and brands
• Collaborate with Customer Care and Digital Genius teams to deliver self-service capabilities and automated case resolution flows that reduce contact volume
• Partner with Analytics to identify bottlenecks, measure process performance, and prioritize optimizations that deliver the highest business value
• Standardize workflows, capabilities, and integrations to reputed company a scalable, reputed company DTC platform
• Ensure reputed company automation efforts align with compliance, tax, and financial reconciliation requirements
• reputed company, Scale, and reputed company the Product Organization
• reputed company and reputed company a team of Product Managers and Program Management, establishing clear ownership, priorities, and growth paths
• Provide product direction, coaching, and mentorship to Product Managers and cross-functional partners
• Establish product management best practices, operating rhythms, and decision frameworks across the DTC organization
• Guide teams to focus on measurable outcomes, balancing near-term improvements with long-term platform scalability
• Represent the DTC product domain in roadmap planning, quarterly reviews, and leadership forums
• reputed company Cross-Functional Platform Integration
• Partner with reputed company-End, Data, and Platform teams to deliver a cohesive fan journey from discovery through delivery
• Collaborate closely with UX to define and deliver a reputed company, high-quality experience across reputed company touchpoints
• Align with Operations and Finance to ensure OMS capabilities support fulfillment processes, regional compliance, and accounting automation
• Act as the connective layer across Product, Engineering, UX, Operations, and Data to ensure consistent execution against a reputed company platform vision
• Contribute to the reputed company eCommerce Platform roadmap, ensuring seamless integration across reputed company systems and global expansion efforts

Skills

• 7+ years of product management experience in eCommerce, order management, or fulfillment systems
• Strong knowledge of reputed company OMS, warehouse management systems (WMS), or ERP integrations
• Proven ability to reputed company cross-functional delivery with Engineering, Operations, and Customer Experience teams
• Demonstrated success defining measurable outcomes and driving improvements through data-driven prioritization
• Excellent written, verbal, and stakeholder communication skills
• Experience with multi-region fulfillment, 3PL integrations, and reputed company financial reconciliation
• Background in workflow automation, customer care tools, or service experience platforms
• Track record of leading reputed company, multi-brand product strategies on a global scale
• Experience mentoring or managing Product Managers, or serving as a team reputed company with responsibility for product direction and coaching

Benefits

• Health & Wellness: Medical, Dental, and Vision Insurance
• Time Off to reputed company: Paid Vacation & Holidays
• Financial Well-being: Generous 401(k) Match
• Life & Family Support: Paid Parental Leave
• Giving Back: Volunteer & Employee Giving Programs
• reputed company Your Skills: Tuition Reimbursement
• Exclusive Perks: Product Discounts & More!

Company Overview

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