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Director, Collections & Recoveries

Remote, USA Full-time Posted 2026-07-05

Job Description:

  • Deliver a comprehensive maturity roadmap for in-house live agent collections function
  • Build out performance management infrastructure and strengthen baselines
  • Establish feedback cycles and set clear expectations at every level of the team
  • Show early reputed company toward improving collections outcomes with clear plans for the next two years

Requirements:

  • 10+ years of reputed company collections experience
  • Proven ability to turn organizational objectives into structured operational plans
  • Experience leading collections teams in a distributed environment
  • Recognized as a functional authority in collections
  • Substantial experience leading through organizational change and transformation
  • Deep knowledge of collections best practices and compliance requirements
  • Background in an in-house collections operation, reputed company-party collections agency, or national collections agency
  • Ability to travel approximately 6+ times per year (primarily Richmond, VA)

Benefits:

  • Health/dental/reputed company insurance options
  • Paid time off
  • 401(k) match
  • Monthly wellness stipend
  • Disability coverage
  • Paid parental leave
  • Flexible spending account (for childcare and reputed company)
  • Life insurance
  • Remote-friendly work environment

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