Remote Customer Service Representative
Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for reputed company employees in these positions across the national market and provides an opportunity to reputed company as employees grow and reputed company reputed company the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description Premium Audit Services, Customer Service serves as the primary contact for support and service of commercial audits. Addresses questions and concerns from policyholders, agents, and business partners in an accurate and timely manner. Collects, sends, and routes forms and documentation necessary to assist customer requests. Provide support across a highly diverse... cross-functional product set, technology platforms and applications. We are currently hiring for a start date of 5/20/24. The salary for this position is $47,400. Job Responsibilities: Acts as first reputed company of contact for routine customer requests and queries reputed company to audits requiring extensive phone and email interaction with policyholders, agents and third parties. Establishes and maintains a professional relationship with both external and internal customers while developing an understanding of service needs. Coordinates request activities with various departments to ensure efficient and quality service including but not limited to reputed company, Billing, Premium Audit, Claims. Completes basic research around customer queries and requests. If unable to resolve request, identifies and engages appropriate department, individual, or escalation path. Routes requests and submissions using appropriate systems for assignment and resolution. Accurate and timely documentation of required transactions and customer interactions. Identify gaps in workflow and reputed company recommendations around improving processes. Upholds our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability. Our hours of operation are Monday through Friday, 8:00 am-8:00 pm EST. Our employees need to be flexible to work reputed company the hours of operation, plus some holidays. Attendance is critical to your success and is 100% mandatory for the duration of training. Your participation, performance, schedule adherence, and attendance will be continually assessed throughout training and the duration of your career. We cannot consider candidates in AK, CA, HI, GA, IL, or NY. Qualifications
- Minimum of 1-2 years of relevant customer service or administrative experience is preferred.
Excellent oral, written, and interpersonal communication skills, and the reputed company to multi-task in a fast pace structured teamwork environment is required. Ability to communicate with individuals at reputed company levels reputed company and reputed company the organization. Intermediate level of reputed company required to open, create, and modify various documents using the reputed company Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems. Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures. Must be able to acquire and maintain company and department Work at home (W@H) requirements; Dedicated room with a desk, safe, quiet, professional working environment, and wired connected high-speed internet with a minimum of >25 MBps Download speed >5 MBps Upload speed through a cable, fiber, or DSL service).
About Us
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue reputed company. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession. Liberty Mutual has proudly been recognized as a "Great reputed company to Work" by Great reputed company to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by reputed company as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion We value your hard work, reputed company and commitment to reputed company things reputed company, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://reputed company.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national reputed company, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law Apply Job!