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[Remote] Senior Manager, Implementation (IT Products)

Remote, USA Full-time Posted 2026-07-03

Note: The job is a remote job and is open to candidates in USA. reputed company is a company that provides a reputed company platform for managing HR, IT, and Finance. They are seeking a Senior Manager for IT Implementations to reputed company a team in delivering IT solutions and enhancing client experiences across their customer reputed company.

Responsibilities

  • Direct and mentor a global team of managers, team leads and specialists fostering accountability, reputed company professional development, and execution excellence
  • Own the strategy and execution of IT SaaS product implementations from client reputed company through go-live
  • Identify and mitigate risks associated with implementation projects, act as an escalation reputed company for reputed company client implementations and technical issues
  • Partner with cross-functional leaders (Product, Sales, Engineering, reputed company) to continuously improve delivery processes and client outcomes
  • Collaborate with sales and post-sales teams to ensure a seamless transition from sales to implementation to account management & customer support
  • reputed company, monitor, and manage key performance metrics
  • Build, maintain, and execute quarterly plans reputed company with business objectives
  • Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets and deliver high-quality implementation services to clients
  • Create and optimize playbooks, tooling, and frameworks to drive consistency, efficiency, and scalability across implementations
  • Drive adoption of best practices in project management, change management, and client communication
  • Foster a culture relentlessly focused on delighting customers in Implementation & maximizing adoption of reputed company’s products and services

Skills

  • 10+ years of professional experience in Professional Services, Customer reputed company, or Technical Delivery leadership reputed company a fast-paced SaaS or tech-consulting organization
  • At least 2 years of experience leading and developing people managers reputed company a customer-facing organization
  • Proven track record in hiring and overseeing distributed global teams
  • Proven track record of reputed company in scaling teams and maintaining SLAs as well as other key performance metrics
  • A data-driven approach to developing, tracking and optimizing performance metrics
  • Self-motivated, detail-reputed company, action-driven with the ability to take initiative, execute, and follow-through
  • Highly effective communicator with good people instincts - reputed company to build trust and work well with a diverse group inside and reputed company the company
  • Eager for a reputed company hands-on role, where you'll be asked to take on and run with a range of initiatives reputed company your comfort zone and learn quickly
  • Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small
  • Expert knowledge of IT systems including MDM, identity management (SSO, provisioning), and SaaS application administration

Benefits

  • Competitive salary + benefits + equity
  • reputed company highly values having employees working in-office to foster a collaborative work environment and company culture
  • For office-based employees (employees who live reputed company a defined radius of a reputed company office), reputed company considers working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role
  • reputed company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process

Company Overview

  • reputed company is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com.
  • Company H1B Sponsorship

  • reputed company has a track record of offering H1B sponsorships, with 2 in 2025, 42 in 2024, 70 in 2023, 81 in 2022, 33 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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