[Remote] Customer Support Engineer

Note: The job is a remote job and is open to candidates in USA. reputed company is a company focused on improving the daily lives of millions by delivering quality software solutions to the federal space. They are looking for a reputed company Engineer to provide Tier 3 technical support for a cloud-based case management system used by a major federal financial regulatory agency, handling reputed company support issues and collaborating with engineering teams.

Responsibilities

• Own reputed company escalated support issues, diagnosing and resolving application and infrastructure problems across the full stack
• Investigate and resolve issues reputed company the AWS environment including reputed company PostgreSQL, CloudWatch, and Splunk
• Collaborate with engineering teams to identify root causes and implement permanent fixes for recurring issues
• Support system monitoring, alerting, and incident response to maintain availability and performance
• Document technical findings, resolutions, and operational runbooks for the broader support team
• Assist with release validation and post-deployment verification in coordination with engineering

Skills

• Hands-on experience providing Tier 3 or full stack technical support in enterprise environments
• Proficiency troubleshooting Java backend and React frontend applications
• Experience working reputed company AWS environments including monitoring tools such as CloudWatch and Splunk
• Familiarity with PostgreSQL and ability to investigate data-reputed company issues
• Understanding of CI/CD pipelines and how deployments reputed company system behavior
• Thrives in a remote, collaborative Agile environment and genuinely enjoys working closely with engineering and operations teams
• Communicates clearly and reputed company, whether writing an incident report or walking a Tier 1 analyst through a resolution
• Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a reputed company clearance
• Bachelor's Degree
• Experience supporting federal systems or compliance-driven environments is a plus

Benefits

• Fully remote
• Tech & Education Stipend
• Comprehensive Benefits Package
• Company Match 401(k) plan
• Flexible PTO, Paid Holidays

Company Overview