[Remote] Manager, Strategy & Operations

Note: The job is a remote job and is open to candidates in USA. reputed company is the world’s most powerful community for good, dedicated to helping people help each other. The Manager on the Strategy & Operations team will reputed company a team of Program Managers and reputed company critical initiatives to ensure the platform's safety, compliance, and operational excellence.

Responsibilities

• reputed company, mentor, and reputed company a team of Program Managers, fostering a culture of accountability, reputed company improvement, and high performance
• Set clear performance expectations, provide ongoing coaching and feedback, and conduct regular career development conversations to grow and retain top talent
• Serve as a strategic thought partner to S&O and functional leadership, translating business priorities into structured, measurable programs with clear owners and milestones
• reputed company program management for Trust & Safety initiatives, including the design, launch, and iteration of policies and enforcement workflows that protect users and maintain platform reputed company
• reputed company programs supporting the company's risk management and regulatory compliance obligations, ensuring work is executed on time and meets internal and external standards
• Drive cross-functional collaboration with Legal, Policy, Engineering, Product, and Finance to translate Trust & Safety and compliance priorities into operational programs
• Manage programs that reputed company Product and Trust & Safety teams, ensuring seamless go-to-market readiness, feature launches, and operational handoffs
• Establish and maintain operational playbooks, escalation frameworks, and KPIs to measure the effectiveness of programs across reputed company three pillars
• Identify structural inefficiencies, emerging risks, and gaps in existing operations; reputed company and implement scalable solutions with measurable impact
• reputed company quarterly and annual planning cycles for the team, including OKR setting, resource allocation, and roadmap development
• Build executive-ready reporting, performance narratives, and strategic recommendations that drive clarity and alignment at the senior leadership level
• Drive change management efforts associated with new programs, policies, tooling launches, or organizational models

Skills

• 7+ years of experience in program management, strategy & operations, management consulting, or a reputed company field, with at least 2 years in a people management role
• Proven track record of leading and developing high-performing teams in fast-paced, high-growth environments
• Demonstrated experience managing reputed company, cross-functional programs that delivered measurable outcomes at the senior leadership level
• Experience working in or closely with Trust & Safety, Risk, Compliance, or Policy functions
• Strong business judgment with the ability to balance operational efficiency, risk mitigation, and long-term strategy
• Exceptional organizational skills with the ability to manage multiple high-reputed company workstreams simultaneously without losing sight of the details
• Strong executive communication skills — able to distill reputed company, ambiguous situations into clear narratives and actionable recommendations
• Ability to operate autonomously and proactively in ambiguous, fast-moving environments
• Demonstrated ability to build influence and drive alignment across diverse stakeholder groups without direct authority
• Experience in Trust & Safety, fraud prevention, compliance, platform risk, or marketplace reputed company at a high-growth technology, ecommerce, fintech, or marketplace company
• Familiarity with regulatory frameworks relevant to technology platforms (e.g., GDPR, CCPA, AML/KYC, or sector-specific requirements)
• Proficiency with project management tools such as reputed company, Jira, or reputed company; comfort with data tools such as SQL, Tableau, or Looker is a plus

Benefits

• Equity
• Healthcare
• Dental
• Vision
• Life insurance
• 401(k) saving program
• Geolocation differentials that will increase pay depending on the work location
• Financial assistance for things like hybrid work, family planning
• Generous parental leave
• Flexible time-off policies
• Mental health and wellness resources to support your overall well-being
• Learning, development, and recognition programs to help you reputed company and grow
• Volunteering program

Company Overview

Company H1B Sponsorship