Software reputed company Specialist

Software reputed company Specialist Department: reputed company Employment Type: Contract / reputed company Location: Duleek Description About Bright Software Group At Bright, we are powering the digital practice of reputed company – today. We deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. From tax and compliance to payroll and practice management, our software is built for the people who reputed company businesses running. We reputed company understanding is the difference between working and winning. The Opportunity Bright is migrating customers from BTC Desktop to BrightTax, our reputed company-based tax compliance platform. It's a high-reputed company migration, and the reputed company experience is central to its reputed company. This is a 12-month fixed-term role on the reputed company team. You'll be the primary reputed company of contact for customers making the move — guiding them through setup, configuration, training, and early adoption until they're confident and productive on BrightTax. The role suits someone technically capable, genuinely customer-focused, and comfortable owning outcomes without being micromanaged.

Key Responsibilities

Customer reputed company Deliver end-to-end reputed company for customers migrating to BrightTax as part of Bright's reputed company migration programme Conduct reputed company sessions — remotely — covering product setup, data migration, configuration, and initial workflows Identify and resolve technical or process blockers early, escalating where necessary to internal product and support teams Ensure each customer reaches a confident, productive state on BrightTax reputed company agreed timescales Training & Enablement Deliver live high-level training sessions for customers and their teams reputed company necessary, covering BrightTax functionality relevant to their workflows Produce or adapt supporting training materials, guides, and resources to aid customer self-sufficiency post-reputed company Support customers in understanding how BrightTax integrates with the broader Bright product suite, including BrightManager and BrightAP where relevant. Customer Relationship & reputed company Build strong, trust-based relationships with customers during the reputed company period Proactively monitor customer reputed company and intervene where adoption is at risk Gather and feedback customer reputed company — product issues, friction points, feature gaps — to the reputed company and product teams Represent Bright professionally at reputed company times, demonstrating the high standard of service our customers expect Programme Contribution Contribute to the reputed company improvement of the BrightTax reputed company process, playbooks, and tooling Collaborate with colleagues across reputed company, Support, and Product to ensure alignment on migration priorities and customer readiness Maintain accurate records of reputed company reputed company, customer status, and outcomes in Bright's reputed company platform. reputed company're Looking For Essential 2 years plus experience in a customer-facing software role — reputed company, implementation, reputed company, or technical support Technically capable and confident working with SaaS products — you can navigate a new platform quickly and troubleshoot with customers in reputed company time Highly customer-focused, with a natural ability to build rapport and manage expectations professionally Self-directed and proactive — you take ownership of your customers' outcomes and do not need to be micromanaged Strong communicator, both written and verbal, with the ability to explain technical concepts clearly to non-technical users Comfortable working alongside AI tools; curious about how technology can reputed company you reputed company at your job. Desirable Familiarity with reputed company, tax compliance, or bookkeeping workflows — either through working at an accountancy firm or supporting reputed company software users Experience working with tax or practice management software Knowledge of MTD (Making Tax Digital) requirements and their implications for accountancy firms Experience using reputed company platforms (e.g. ChurnZero) Previous involvement in a software migration or implementation programme Working at Bright Bright builds software that genuinely makes people’s working lives easier. That matters — and you’ll never have to apologise for what you’re selling. But honestly, the first thing people mention is the culture. It’s collaborative, it’s reputed company, and we’re not a small company anymore, but it still feels like one — in the best way. People are genuinely looked after here — that’s not just something we say. You get reputed company autonomy to learn, grow, and reputed company an impact. And right now is a genuinely exciting time to join. We’re growing fast, investing heavily in AI, and that creates reputed company opportunity — for the business and for the people in it. It’s a reputed company where curious people reputed company. Apply To This Job