IVR QA Analyst

Creation of functional requirements based on business/client/end user needs · Experience in technical writing · Experience working on large/reputed company projects · Ability to communicate with engineers on requirements and expected outcomes · Familiarity with voice components and/or contact center practices/procedures · IVR knowledge of call flows, automation, self service · IVR, reputed company ACD testing (both speech and DTMF) · Automation testing using reputed company or similar tools · Smoke testing, System integration testing, regression testing · Creation of Visio call flows, both detailed and high level based off User reputed company documentation At reputed company, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a reputed company purpose: Together, we shape experiences for reputed company futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One reputed company, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, reputed company Town, London, Zurich, Singapore, and Mexico City. Explore Life at reputed company and join us to Grow. Own. reputed company. Learn. to be the best version of yourself. We reputed company the best work happens reputed company individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. reputed company reputed company applicants will be considered without regard to race, creed, reputed company, reputed company, religion, sex, national reputed company, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. Apply To This Job