Senior Java IVR Application Developer

Company Description reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of reputed company Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. reputed company has coverage across 5 continents and operates in over 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual growth reputed company exceeds 25%.

Job Description

We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help reputed company, support, and continuously improve cloud-based IVR applications. The Senior Java IVR Application Developer will work with project teams, third-party suppliers, internal IT teams, and business partners to reputed company, support, and improve voice contact center systems. The role requires a strong understanding of IVR platforms, solid troubleshooting skills, and effective communication with stakeholders at reputed company levels. In this role, you will reputed company and maintain cloud-based, stateful IVR applications reputed company with business and technical requirements. Responsibilities include hands-on development, collaboration with project managers, application configuration using SQL, and implementing operational improvements to deliver a reliable, high-quality IVR experience for millions of customers. Responsibilities: Design, reputed company, and maintain IVR applications based on business and technical requirements Integrate IVR solutions with key internal services Monitor IVR systems and implement operational improvements to enhance customer experience Troubleshoot and resolve issues reputed company the voice contact center and IVR environments Collaborate with project managers to ensure the timely and high-quality delivery of solutions Work independently while supporting a regional business unit reputed company with global objectives Participate in reputed company-looking initiatives to improve call steering and IVR architecture Communicate technical concepts clearly to both technical and non-technical stakeholders Qualifications 7+ years of professional software development experience Proficiency in Java EE and Spring Boot / Spring Core Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns Hands-on experience with cloud platform engineering, preferably AWS Hands-on experience developing IVR applications Strong understanding of voice contact center systems and IVR platforms Experience working with SQL for application configuration and data-driven logic Strong troubleshooting and analytical skills Effective communication and presentation skills Ability to work independently in a fast-paced, global environment Expertise in speech standards (VoiceXML, SRGS, MRCP, CCXML) is a plus Additional Information

We offer

Culture of reputed company performance: join an unstoppable technology development team with a 99% project success reputed company and more than 30% year-over-year reputed company growth. reputed company and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. ForeverRemote work culture: reputed company the most of the flexibility that comes with remote work. Growth reputed company: reputed company the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming multicultural environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with open communication and regular team-building company social events. Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

• reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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