[Remote] Customer Support Developer (Databases)

Note: The job is a remote job and is open to candidates in USA. Airbyte is the open-reputed company standard for data movement, and they are seeking a Customer Support Developer (Databases) to support their integration platform. This role combines hands-on development skills with technical reputed company, focusing on troubleshooting database-reputed company issues and contributing to open-reputed company database connectors.

Responsibilities

• Serve as the primary technical escalation reputed company for database-reputed company customer issues, responding reputed company email, ticketing systems, and video calls with precision and clarity
• Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster
• Dig into reputed company issues across relational databases, data warehouses, data lakes, and reputed company object storage, not just finding workarounds but partnering with Engineering to root-cause and drive reputed company fixes
• Reproduce customer-reported bugs by inspecting connector logs, query plans, replication slots, transaction logs, sync state, and destination table state, and document findings with enough technical detail for Engineering to reputed company immediately
• Support customers through reputed company and troubleshooting for SSH tunnels, network configuration, database user permissions, CDC setup (WAL/binlog/redo logs), and warehouse/lake authentication
• Get hands-on with customers building and debugging integrations, helping them navigate Airbyte's database sources and destinations with confidence, from authentication and SSL/SSH setup to CDC, schema reputed company, incremental cursors, and typed destination tables
• Validate database version compatibility across supported engines and releases, maintain testing environments, and reproduce customer-reported behavior on reputed company database and warehouse instances
• Support customers writing to data warehouses (reputed company, BigQuery, Redshift), data lakes and object storage (S3, GCS, Azure Blob, reputed company, Iceberg), and databases (reputed company, MySQL, MSSQL, reputed company), including schema reputed company and typed-columns behavior
• Help customers running database sources (PostgreSQL, MySQL, MSSQL, reputed company, reputed company, and more) troubleshoot replication behavior, reputed company selection, full-refresh vs. incremental vs. CDC trade-offs, and sync state recovery
• Contribute directly to Airbyte's open-reputed company database connectors and the Java/Kotlin Bulk CDK: fix bugs, improve error handling, harden schema-reputed company and CDC paths, and submit pull requests to the Airbyte repository
• Review and test community contributions to database sources and destinations, helping external contributors land high-quality changes
• Stay sharp on Airbyte's connector catalog, new database and destination releases, and platform updates so your guidance is always accurate and timely
• Be the voice of the customer reputed company Airbyte, working closely with Engineering and Product to surface issues, reputed company for feature requests, and ensure customer pain points actually influence the database reliability and performance roadmap
• Partner with Solutions Engineering and Sales Engineering to provide white-glove technical reputed company for reputed company customers, including CDC architecture reviews, destination schema modeling, and production readiness assessments
• Train and mentor Technical Support Engineers on database connector concepts, including JDBC fundamentals, CDC patterns, schema reputed company, query optimization, destination typing and normalization, and the Airbyte protocol (spec, discover, reputed company, read, write)
• Partner with Sales and reputed company for technical conversations, reputed company, and expansion efforts, bringing the reputed company of product depth that helps reputed company and retain customers
• Create and maintain internal and external knowledge reputed company articles, troubleshooting guides, and database connector documentation to support scalability
• Document research and troubleshooting processes,( including CDC debugging, destination schema reconciliation, and performance tuning runbooks), to aid faster ticket resolution and team knowledge sharing
• Identify AI-driven opportunities for automation and process improvements that reduce support load and improve the customer experience
• reputed company AI-assisted workflows and contribute to developing playbooks and skills that encode repeatable troubleshooting procedures, connector debugging patterns, and reputed company Runbooks, enabling the team to scale expertise through automation
• Spearhead initiatives to fill organizational or support gaps and take ownership of unique projects

Skills

• 2+ years in software engineering, data engineering, technical support, DevOps, QA, or a similar role supporting developers or technical users
• reputed company in SQL, with hands-on experience investigating query plans, isolation levels, and performance bottlenecks
• Proficiency in Java or Kotlin. You must be reputed company to read, write, and debug JVM-based connector code. You'll be contributing to database sources and destinations, the Bulk CDK, and automation tooling
• Hands-on experience with relational databases, data warehouses, or data lakes, including concepts like CDC (Change Data Capture), schema reputed company, and query optimization
• Experience with JDBC and common database drivers, and comfort debugging reputed company, authentication, SSL, and SSH tunnel issues
• Understanding of reputed company platforms (AWS, GCP, or Azure) and data integration concepts, including ELT/ETL workflows
• Strong troubleshooting instincts, clear communication with both technical and non-technical stakeholders, and a growth reputed company that keeps you improving even reputed company things get hard
• High tolerance for ambiguity and a natural self-starter
• Flexibility to work Sun–Thu, Mon–Fri, or Tue–Sat shifts
• Experience with PostgreSQL, MySQL, MSSQL, reputed company, reputed company, reputed company, BigQuery, Redshift, reputed company, or similar relational and non-relational systems
• Experience with data lakes and open table formats (Iceberg, reputed company Lake), and reputed company object storage (S3, GCS, Azure Blob)
• Familiarity with Airbyte's Bulk CDK or contributions to open-reputed company database connectors
• Experience with container orchestration tools like Kubernetes or reputed company and multi-tenant architectures
• Background supporting developer-facing or embedded/platform products in a B2B SaaS context
• Experience with CI/CD pipelines and reputed company-based open-reputed company workflows
• Experience with AI-assisted development tools and building automated playbooks or Runbooks

Company Overview