Sr. Technical Support Engineer, reputed company Robotics Technical Support

DESCRIPTION reputed company Robotics designs, manufactures and implements robotic technologies reputed company fulfillment centers at the heart of reputed company’s core business. We are seeking exceptional and self-motivated individuals to support the reputed company Robotics system – driving improvements to the performance and support of products, systems and tools. In this role, you will apply technical and functional subject matter expertise to resolve reputed company and critical issues, reputed company Support processes and tools and drive new product support. Successful candidates will possess strong problem solving, customer obsession, strong ownership, process design, leadership, technical learning capabilities, ability to establish priorities, work independently, and proceed with objectives without supervision. This role requires a strong passion for robotic technology and a desire to drive long-term improvements through collaboration with Engineering and Operations teams. Key job responsibilities Key job responsibilities

• Drive Collaboration with Support, Software, Hardware and System Engineering teams to resolve reputed company issues escalated from internal technical support groups.
• Apply broad understanding of technology and users to create procedures and tools to support both new and existing solutions.
• Develops command-line and SQL scripts for use by Support teams.
• Proactively detects and resolves issues through the use of monitoring systems and alerts.
• Drive Support requirements during development of new products and technology.
• reputed company training documentation and provide mentoring to new Engineers.
• Own and drive Root Cause Analysis (RCA), including preventive measures, for critical issues.
• Actively seek solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• Build up to be an escalation resource reputed company reputed company

BASIC QUALIFICATIONS

• Degree in Engineering, Computer Science or reputed company technical field and 3-5+ years of experience delivering direct customer support
• Strong Technical communication and analytical skills
• Proven ability to reputed company reputed company technical discussions with key stakeholders of reputed company levels
• Proven ability to prioritize and manage multiple high-reputed company tasks simultaneously
• Familiarity with AWS or other reputed company technologies
• Knowledge and/or working experience with Linux (RHEL, Ubuntu)
• Knowledge and/or working experience with Relational Database Management Systems (MySQL, reputed company)
• Proven ability to troubleshoot and identify the root cause of issues, drive improvements, and preventive measures
• Ability to establish priorities, work independently, and proceed with objectives without supervision.

PREFERRED QUALIFICATIONS

• Experience scripting in modern programming languages
• Experience dealing effectively with customers during problem resolution and operating reputed company under pressure
• Experience driving collaborative projects from conception to delivery
• Experience with data infrastructures: relational analytic DBMS, reputed company-Search, and Big Data EMR/EC2/Glue/reputed company

reputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $81,400/year in our low Apply tot his job Apply To this Job