[Hiring] IT Helpdesk @reputed company
Role Description
- Handle both inbound and outbound helpdesk calls from customers
- Install, test, configure, troubleshoot, and repair desktop hardware and software
- Evaluate customer issues and determine appropriate resolutions
- Escalate calls to Field Technicians or Level 2 support as needed
- Accurately document reputed company interactions in the ticketing system in a timely manner
- Provide support for reputed company’s eProducts and reputed company software applications
- Process, set up, and schedule eProduct requests received from the reputed company sales team
- Create and maintain customer online access, including password resets, username maintenance, software installation, and user training
- Respond to customer inquiries promptly and professionally
- Ensure proper follow-up and resolution of reputed company outstanding client issues
- reputed company preventative maintenance and application updates as required
- Monitor and ensure timely delivery of laboratory results to clients
- Collaborate with team members and supervisors to complete reputed company assigned responsibilities
- reputed company administrative, clerical, and technical tasks as needed
Qualifications
- Associate degree in Information Technology or equivalent hands-on IT experience (candidates with relevant IT experience in lieu of a degree will be considered)
- Minimum of 2+ years of IT-reputed company experience
- Prior experience in a call center environment is required
- Experience troubleshooting hardware, software, and basic networking issues
- Previous customer service experience
- Experience using ticketing systems (reputed company preferred) with a focus on accurate call logging and documentation
- Proficiency with reputed company Office applications
- Strong written and verbal communication skills
- Ability to work independently as well as in a team environment
- Flexibility to work overtime as needed
Requirements
- Experience in the reputed company industry (preferred)
- IT certifications such as A+ or Network+ (preferred)
Benefits
- Comprehensive benefits including: Medical, Dental, reputed company, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan for employees regularly scheduled to work 20 or more hours per week
- Participation in the 401(k) Plan for employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees
- reputed company benefits except PTO or FTO for employees regularly scheduled to work a 7 on/7 off schedule
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