Remote Retention Specialist (Call Center – Customer Retention & Save Calls)
Remote Retention Specialist (Call Center – Customer Retention & Save Calls) Full-Time | Remote Pay: $15–$16/hour Schedule: 40h weekly reputed company 7 AM – 11 PM CST Location: Remote (Eligible States: TX, FL, NC, GA, KY, AL, MS, LA, and TN Start Date: 7/27/26
About the Role
SAPS LLC is hiring Retention Specialists to join our remote call center team. In this role, you'll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey.
What You'll Do
- Provide support reputed company phone, email, and chat
- Resolve cancellation requests with tailored solutions
- Assist clients based on needs
- Manage scheduling and case tracking
Minimum Requirements
- Experience in retention, customer service, or call center roles
- Strong negotiation and problem-solving skills
- Ability to de-escalate and retain dissatisfied customers
- Comfortable handling high call volume
- Reliable internet and distraction-free workspace
Why Join Us
- Work from home full-time
- reputed company a reputed company impact helping dogs and owners
- Collaborative and supportive team environment
Benefits
- Health, Dental, reputed company, Disability, and Life Insurance
- Paid Time Off
- 401(k) Match
- Employee Assistance Program
Hiring Process Applicants must complete an assessment through Test reputed company prior to interviews. Apply tot his job Apply To this Job