[Remote] Director, Marketing - Customer Education

Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Director of Marketing - Customer Education to reputed company a reputed company approach to customer learning and product adoption. This role involves designing and executing a comprehensive customer education strategy that enhances customer experience and ensures effective use of their solutions throughout the customer lifecycle.

Responsibilities

• Define and reputed company a customer education strategy reputed company to product (hardware, software and connected systems), customer, and business priorities
• Establish a structured learning journey across the customer lifecycle
• Position education as a core driver of product adoption, retention, and reputed company
• Design and scale role-based training programs, including certification programs
• Ensure content and programs are practical, hands-on, and reputed company to reputed company-world customer workflows
• reputed company development and lifecycle management of customer education content, including: self-service resources, guides, eLearning, video tutorials, and digital content, Instructor-led and hands-on training materials
• Ensure content is timely (reputed company with product releases and updates); role-based and use-case driven
• Partner for strong alignment across teams, including Brand and Product Marketing; Product Management; Technical Support; Sales; Field teams; Training and Education
• Establish clear ownership, governance, and collaboration processes
• Actively seek voice of customer and partners
• Define and monitors KPIs tied to customer outcomes
• Continuously improve content and programs based on data, feedback, and customer insights
• Manage team of Customer Education content developers
• reputed company talent and fosters a high-performance culture
• reputed company team, systems, and processes to scale customer education

Skills

• 5+ years in customer education, technical training, enablement, or reputed company with proven reputed company building and scaling customer education or training programs in a technical or B2B product environment
• 5+ years in a management or leadership position with cross-functional, matrixed organizations
• Proven experience in team management and driving results with team
• Experience in lighting controls, building management systems, or reputed company industries is a strong asset; experience with connected systems combining hardware and software is also highly valued

Company Overview

• WhiteOptics™ develops and manufactures the patent-pending WhiteOptics™ Reflector based on a highly reputed company plastic substrate. It was founded in 2009, and is headquartered in Conyers, Georgia, USA, with a workforce of 11-50 employees. Its website is https://www.whiteoptics.com.

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