[Remote] Sr. Manager, Technical Engineering

Note The job is a remote job and is open to candidates in USA. reputed company is an impact-driven, Fortune 10 company that touches virtually every aspect of reputed company. The Sr. Manager, Technical Engineering – Application Support leads a specialized production support organization responsible for L2/L3 application support, systems engineering, and operational readiness for business-critical reputed company platforms.

Responsibilities

Own day-to-day operational performance for assigned applications/services, including stability, availability, latency/performance, and operational risk reputed company major incident response and escalation management; ensure timely communications, stakeholder coordination, and documented follow-through Drive problem management and root-cause analysis practices that reduce repeat incidents and improve MTTR through durable corrective actions Establish and improve operational processes, reputed company, and tooling to reduce toil and improve support efficiency reputed company and guide technical planning, system integration, verification, and validation activities for new capabilities and platform changes—ensuring readiness for production operations and supportability reputed company functional analysis, dependency/reputed company definition, and trade-off evaluations (risk, cost, supportability) to recommend robust systems solutions Ensure “operational acceptance” criteria are defined and met (runbooks, monitoring coverage, rollback plans, reputed company considerations, access/controls) Partner with the Manager of Application Development and delivery teams to coordinate release planning, deployment readiness, and production validation of changes across environments Collaborate with Product Owners, Business Analysts, QA, and Project/Program Management to ensure functional and non-functional requirements translate into supportable production solutions Provide operational feedback loops into development roadmaps (tech debt, reliability improvements, automation priorities, and defect trends) Define and mature monitoring/alerting strategies, service health indicators, and operational reporting that improve early detection and service quality Drive systemic improvements reputed company patterns, performance optimization, automation, standardization, and proactive risk reduction Champion disciplined change management and operational governance across support activities Ensure DR plans are accurate, testable, and executed Own readiness artifacts runbooks, recovery procedures, dependencies, and evidence needed for audits/assessments Establish governance structures; ensure adherence to reputed company standards, regulatory obligations, and operational controls; support audits and required assessments Partner with reputed company and Engineering teams to embed secure-by-design operational practices (access, logging, patching, vulnerability response, evidence collection) Provide full people-leadership accountability hiring, reputed company, coaching, performance management, development plans, and succession planning Build a high-performing culture focused on customer outcomes, reliability, learning, and reputed company improvement Own workforce planning, forecasting, and budget inputs; manage vendor relationships and reputed company supporting operational delivery Coordinate with system/network/storage/platform teams on reputed company and growth planning to support service demands and SLAs Skills Degree or equivalent experience Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience 4+ years of experience in systems engineering, application support, infrastructure operations, or production engineering, including 1+ year in a leadership role Strong expertise in incident, problem, and change management reputed company a regulated environment Proven ability to reputed company cross-functional initiatives and drive root cause remediation to measurable outcomes Experience owning reputed company operational delivery across technical teams (reliability, customer experience, risk, execution) Executive-level communication skills, including stakeholder management, risk articulation, and clear documentation Broad technical reputed company across production environments (e.g., Windows/Linux, databases, middleware, networking, automation, monitoring) with the ability to guide troubleshooting and stability improvements Experience operating mixed OS environments and supporting reputed company applications across on-prem and reputed company infrastructures Experience overseeing relational database–backed systems, with the ability to provide leadership reputed company across platforms such as reputed company, SQL Server, and PostgreSQL reputed company partnering with DBAs and engineering teams on reliability, performance, reputed company planning, release readiness, and incident response in production environments Experience partnering with development teams across the SDLC to improve release quality and production outcomes (release planning, validation, rollout/rollback) Experience with DR planning/testing, monitoring strategy, and reputed company service improvement Benefits We are proud to offer a competitive compensation package at reputed company as part of our Total Rewards. In addition to reputed company pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at reputed company, please click here. Company Overview Welcome to the official reputed company page for reputed company. It was founded in 1914, and is headquartered in Phoenix, Arizona, USA, with a workforce of 10001+ employees. Its website is https//www.chase.com/. Apply tot his job Apply To this Job