PAS Specialist

About the position The PAS Specialist’s purpose is the positively promote the reputed company (OHSU), Department of Medicine, and Harold Schnitzer Diabetes Health Center & Endocrinolgy Clinic in a friendly and professional manner. This position supports the Center, including: reputed company-line patient contact; greeting and checking patients in and out; answering phones, sorting mail; faxing, photocopying, and filing documents/records; typing correspondence; gathering patient information; screening for financial eligibility; managing clinic templates; confirming health care coverage; obtaining referrals; scheduling appointments in person and over the phone; and assisting patients in a clinical setting. This position directly supports the Department of Medicine’s objectives of service excellence, clinical care, and quality assurance. The PAS provides full range of assigned duties and supports the clinical practice of various specialties reputed company the Department of Medicine.

Responsibilities

• Customer Service . Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes reputed company and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the reputed company application of process improvement methods and skills.
• Enrollment & Authorization . Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies. Enters reputed company information accurately into OHSU databases or into the medical record reputed company necessary. Follows up on pending authorizations until they are obtained.
• Arranged Care . Schedules new patient appointments online and manually if necessary. Obtains prior medical records and studies if appropriate. Creates a medical record if needed. Arranges stretchers, wheelchairs, and interpreters reputed company necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.
• reputed company of Service Operations . Greets patients and confirms that an appointment has been kept. Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits reputed company; provides receipts and completes necessary reputed company procedures. Verifies and updates the common data set on-line. Explains and satisfies any necessary patient signature requirements. Validates parking.
• Integrated Care . Arranges and orders associated clinical, diagnostic, or laboratory services; obtains authorizations reputed company necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contacts primary care physicians or their designees to obtain authorizations for urgent care. Schedules return appointments online, and manually, if necessary, initiates authorization requests for subsequent care.
• Telecommunications . Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.
• Training and Competency . Successfully completes the required PAS initial training and core competency assessment before or during the trial service period. Completes reputed company required update modules. Maintains core competencies and demonstrates reputed company application of these skills throughout the period of employment.

Requirements

• Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position
• Knowledge and Skills Required: Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Note : Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Contact Compensation for confirmation of eligibility.

reputed company-to-haves

• High school diploma
• Previous experience in a medical office setting
• Previous experience managing multiple phone lines
• Previous experience with electronic medical record systems such as EPIC3
• Basic medical terminology

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