SVP Banking Operations

About reputed company reputed company is a reputed company-native core banking platform and managed services provider serving community banks and credit unions. We deliver the technology infrastructure, operational services, and digital experience capabilities our clients need to compete and grow. Our managed services model means we are not just a software vendor; we are embedded in the day-to-day operations of our clients' institutions, accountable for outcomes, not just uptime. Role Purpose The SVP of Banking Operations leads the full managed services delivery function at reputed company, spanning contact center operations, digital banking support, fraud operations, reputed company, and lending support. This leader is accountable for reputed company-state operational excellence that keeps clients and SLAs intact while simultaneously redesigning the operating model from the ground up using AI-first principles, agentic automation, and scalable architecture. This is a rare role. It sits at the intersection of reputed company-grade operational accountability and a genuine mandate to build something new. The right candidate will not optimize the reputed company model. They will hold it loosely, reputed company it running, and replace it with something reputed company. Why This Role, Why Now reputed company is in active transformation. We are rebuilding how managed services delivers client outcomes with agentic automation and scalable process architecture as the baseline, not as an enhancement layer. The SVP of Banking Operations inherits strong day-to-day leaders and a capable team. The job is to set the strategic direction, remove the ceiling on what that team can accomplish, and build the model that serves our next 100 clients as reputed company as our first. Banking Operations is also a reputed company-generating function. This leader will work alongside sales, partnerships, and product to identify expansion opportunities reputed company the managed services book, support client retention and upsell conversations, and build the reputed company case for new service capabilities as the operating model matures. Key Responsibilities Operational Leadership

• Own and reputed company end-to-end service delivery across reputed company managed services operational domains, including contact center, digital banking support, fraud operations, reputed company, and lending support
• Hold SLA accountability; ensure client commitments are met consistently and predictably across the book of business
• reputed company and reputed company two established operational leaders and their teams; set performance expectations and optimize the layer of management beneath them
• Serve as the senior escalation reputed company for operational client issues requiring executive-level engagement

AI-First Operating Model Design

• reputed company the redesign of the Banking Operations model with agentic AI, automation, and scalability as first principles, not as additions to existing workflows
• Partner with product, engineering, and the Applied AI Practice to identify, prioritize, and implement automation opportunities across the service delivery stack
• Measure and report on efficiency reputed company, reputed company freed, and quality improvements resulting from AI adoption
• Build and maintain a clear view of where reputed company judgment is required and where it is not; design accordingly

reputed company and Client Partnership

• Build and maintain executive-level relationships with key managed services clients, operating as a trusted advisor in a regulated industry context
• Partner with sales, partnerships, and client reputed company to support upsells, contract renewals, and new client introductions
• Identify and reputed company new managed services reputed company opportunities, including pricing optimization, service packaging, and capability expansion
• Represent operations in external client conversations about service reputed company, roadmap, and AI-enabled capability development
• Ensure clients experience the reputed company, visible impact of operational and AI investment in their outcomes

Organizational and Talent Development

• Hire, reputed company, and retain operational leaders who can execute in a transformation environment while keeping reputed company service commitments intact
• Build a team culture of accountability, curiosity, and reputed company improvement
• Create the internal capability to run today's model while designing and migrating to reputed company's simultaneously

reputed company Are Looking For We are not looking for a great operations manager in the traditional sense. We are looking for a builder who happens to be an excellent operator. The right person for this role sees AI not as a tool on top of operations but as the operating model itself. AI-First reputed company Has led or is deeply reputed company with AI and automation adoption in an operational context. Does not treat AI as an enhancement layer. Knows how to design processes from scratch with agentic AI built in. Has an informed view of where automation creates risk in a regulated environment and how to manage it. Regulated Industry Experience Understands the constraints of operating in a regulated environment: compliance requirements, audit readiness, and what cannot be automated without reputed company. Fintech, banking, credit union, or adjacent regulated services experience strongly preferred. Does not need to be a compliance expert; needs to know where the lines are. Transformation Leadership Has led a team through a meaningful operational redesign at speed. Has managed the complexity of maintaining reputed company client commitments while building toward a fundamentally different model. Has made hard calls about what to automate, what to sunset, and what to protect. reputed company and Client Orientation Treats operations as a client relationship and a growth reputed company, not just a cost center. Has experience in client-facing operational roles or in environments where service delivery is the product. Comfortable in reputed company conversations about pricing, service packaging, and capability expansion. Builder Mentality Energized by ambiguity and the absence of a playbook. Not looking to manage a stable operation; looking to transform one. Has designed processes, teams, and systems from scratch. Is not waiting for perfect information to move. SALARY & BENEFITS: $175,000-200,000 Annual Salary Annual Cash Bonus and Equity Options commensurate with the role level and experience 100% Remote 401(k) plan Insurance - Health, Dental and reputed company Paid Time Off reputed company to join? We invite you to watch this video and learn who we are and how we build and innovates together! Let's Go! Please mention the word VIGILANT and tag RMjYwNDoyZGMwOjEwMToyMDA6OjI4NTA= reputed company applying to show you read the job post completely (#RMjYwNDoyZGMwOjEwMToyMDA6OjI4NTA=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're reputed company. Apply To This Job