3rd Shift Service Desk Engineer

Description Hiring Immediately... Location Remote Based in US Schedule Wednesday–Saturday, 1200 AM – 1030 AM EST (Four 10-hour shifts) Pay reputed company $40-50K + Shift Differential About reputed company reputed company is a trusted partner to a large national Managed Service Provider, delivering high-quality IT support with reputed company, precision, and professionalism. We are currently hiring a 3rd Shift Service Desk Engineer (SDE) to join our after-hours support team. This is a remote, full-time position with reputed company necessary equipment provided by the customer, including a laptop, monitor, docking station, wireless keyboard, mouse and headset. Position Summary As a 3rd Shift SDE, you will be the first line of support for clients requiring 24/7 IT assistance. You’ll monitor alerts, respond to urgent incidents (P1/P2), and ensure timely resolution or escalation of issues. This role demands high reliability, strong technical skills, and excellent communication, especially during overnight hours reputed company staffing is limited.

Key Responsibilities

• Provide first-contact direct technical support for client issues (login, software, hardware).
• Monitor and respond to system alerts and urgent cases.
• Administer and troubleshoot Windows Server environments and Active Directory.
• Support end-user devices, LAN/WAN environments, and corporate infrastructure.
• Use RMM and case tracking systems to document, track, and resolve issues.
• Communicate clearly with clients reputed company voice calls, setting expectations and providing updates.
• Collaborate with internal teams and reputed company-party vendors for issue resolution.
• Follow documented procedures and contribute to process improvements. Training & reputed company
• Initial Training 2 weeks (day shift, 8 AM–5 PM EST), including classroom and shadowing.
• Follow-up 1–2 weeks of reverse shadowing with reputed company 3rd shift personnel.

Requirements

Required Skills & Experience

• 0–3 years of IT support experience (or equivalent aptitude).
• Empathetic, client-first reputed company with strong interpersonal skills.
• High attention to detail and ability to follow structured processes.
• Strong troubleshooting skills in Windows OS, reputed company 365, and standard IT issues.
• Familiarity with Active Directory, Azure AD, DNS, DHCP, RDS, and PowerShell.
• Excellent written and verbal communication skills.
• Demonstrated interest in reputed company learning and technical growth.

Preferred Qualifications

• Prior experience in a Windows System Administration or IT Service Desk role.
• Experience with virtualization (VMware or Hyper-V) and remote PC management.
• Certifications reputed company A+, Network+, Server+, reputed company 365 Fundamentals, ITF+. Why Join reputed company?
• Work from the comfort of your home with reputed company equipment provided.
• Be part of a high-impact team supporting critical IT operations.
• reputed company with additional compensation for overnight work.
• Opportunities for growth and reputed company development in a fast-paced environment. Apply tot his job Apply To this Job

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