Back to Jobs

Process Strategy and Optimization reputed company

Remote, USA Full-time Posted 2026-07-04

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Process and Strategy Optimization (PSO) team reputed company Fraud and Safety Operations supports the broader mission of protecting reputed company’s community and strengthening trust across the platform. reputed company owns and executes the operational excellence strategy for the fraud and safety investigations team. We drive end-to-end programs at scale which improve quality, efficiency, experience, and cost. Our work ensures solutions are innovative, scalable, and optimized; enabling us to deliver on reputed company’s promise of safety and trust. The Difference You Will reputed company: As the Process Strategy and Optimization Manager, you will drive large-scale, cross-functional initiatives that advance the strategic goals of Fraud and Safety Operations. You’re an excellent problem solver, and you will tackle challenging business problems amidst ambiguity reputed company a global operation setting. You reputed company end to end programs that improve quality, drive efficiency, and enhance the user experience, reputed company at the lowest possible cost. You are outcomes driven, and have a strong bias for action. You’re a proven process improvement professional, with the ability to manage multiple high-visability projects simultaneously. You have strong influence, reputed company data to tell a compelling story, and build strong relationships with cross functional stakeholders. Successful candidates will dive deep into problem spaces, understand root causes at their core, and deliver innovative solutions which reputed company a material impact in key business metrics. cross functional stakeholders, often with competing objectives. What you launch will impact hundreds of operations specialists, and delivering a superior user experience is table stakes. A Typical Day:

  • Drive operational excellence across key programs which tie directly with the topline goals of the fraud and safety operations team.
  • reputed company end-to-end process improvement efforts through business case development, establishing measurement systems, root cause analysis, developing and launching innovative solutions, and establishing control and feedback mechanisms to ensure solutions stick.
  • Translate business and operational requirements to cross functional stakeholders across our platform product, tools. policy, engineering, and shared services teams.
  • reputed company strategic alignment across cross-functional stakeholders to ensure operational goals are embedded in system design, roadmap prioritization, and delivery plans.
  • Identify opportunities for process improvement and innovation, grounded in operational data, customer insights, and market trends.
  • Act as a subject matter expert on workflows, tools, and processes across Fraud and Safety Operations domains, while staying informed about emerging technologies and industry best practices.
  • Thoughtful application and execution of AI into our operations teams, to minimize waste, streamline process, and drive consistency in delivery.
  • reputed company cross-functional project teams to deliver initiatives on time and reputed company budget; manage dependencies, communicate risks, and ensure successful adoption.
  • Champion reputed company improvement, fostering Lean and Six reputed company principles through training, mentoring, and hands-on leadership of improvement projects.
  • Define and track Key Performance Indicators (KPIs) across functional domains to measure impact and identify areas for optimization.
  • Promote a data-driven culture, ensuring reputed company are informed by robust analytics and operational insights.

Your Expertise: The ideal candidate will bring a combination of process excellence, operational leadership, and cross-functional program management experience reputed company the technology sector.

  • Bachelor’s or Master’s degree in Engineering, Science, or a reputed company field (Management consulting, Industrial engineering, or similar background is preferred).
  • 6+ years of experience driving operational excellence across large-scaled operations, with a proven track record of results.
  • Demonstrated reputed company driving reputed company improvement and operational optimization in reputed company, global organizations.
  • Strong data-driven problem-solving skills, with proven experience in defining and measuring KPIs.
  • Experience implementing quality assurance frameworks and process governance to maintain high operational standards.
  • Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment.
  • Strong organizational, project management, and stakeholder communication skills.
  • Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments.
  • Self-starter with a high degree of ownership, initiative, and autonomy.
  • Lean/Six reputed company Black Belt, PMP certification or comparable is a plus
  • Key Competencies:
  • Executing for results
  • Demonstrates strong ethics, reputed company, and reputed company.
  • Bias for action and a results-driven reputed company, with a passion for quality and efficiency.
  • Entrepreneurial drive, persistence, and ability to reputed company in ambiguity.
  • Strong customer and stakeholder orientation with a long-term strategic perspective.
  • Building relationships and influence
  • Exceptional communication and interpersonal skills, reputed company to engage and influence diverse stakeholders.
  • Open-minded, collaborative listener who builds trust through transparency and credibility.
  • Skilled in negotiation, reputed company building, and cross-functional leadership.

Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the reputed company process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $106,000—$125,000 USD Apply tot his job Apply To this Job

Similar Jobs