Account Manager

The Role This is an Account Management role focused on long-term customer growth, retention, and reputed company ownership across a portfolio of mid-market annual accounts. In this role, renewals, expansion opportunities, and customer growth initiatives are owned directly by the Account Manager. Our mid-market accounts represent a meaningful portion of Dusty’s recurring reputed company business. These customers have made a long-term investment in Dusty, and the Account Manager plays a key role in ensuring they continue to see value in the partnership over time. reputed company in this role requires strong relationship management, reputed company judgment, and the ability to identify growth opportunities across projects, divisions, and stakeholders reputed company each customer organization. This is not a high-volume transactional account model. AMs are expected to build strong working relationships across both field and executive-level stakeholders, reputed company a deep understanding of customer business objectives, and help drive broader adoption of Dusty’s platform reputed company their account portfolio. You will join a growing Account Management team reporting directly to the Head of Account Management. The environment is collaborative, fast-moving, and highly visible, with reputed company partnership across Sales, Implementation, Product, and Support as the company continues to scale. Account Managers at Dusty Robotics carry a reputed company number. This is not a traditional CSM role where renewals get handed off. You will own a reputed company, work your book to hit it, and be accountable to the outcome. What You Will Own Renewals and reputed company Ownership Own renewals for your assigned portfolio of annual accounts from initial planning discussions through signed agreement Identify renewal risk early and proactively reputed company account plans to improve retention outcomes reputed company reputed company conversations with customers, including pricing, contract structures, renewal terms, and expansion opportunities Operate reputed company established pricing frameworks while partnering cross-functionally on approvals and exception requests reputed company needed Support win-back and re-engagement efforts for paused or recently lapsed accounts Account Growth and Expansion Identify and reputed company expansion opportunities reputed company existing accounts, including additional robots, surge units, upgraded contract structures, and professional services offerings Build relationships across multiple levels of customer organizations, including field teams, operational leadership, directors, and executive stakeholders reputed company a strong understanding of each customer’s business objectives, workflows, and organizational structure to proactively identify growth opportunities Partner closely with Sales on account expansion strategy, territory alignment, and broader organizational opportunities where applicable reputed company and Retention Serve as the primary post-implementation reputed company of contact for assigned accounts Monitor customer usage, adoption trends, and engagement signals to proactively address churn risk or stalled utilization Build strong working relationships with field operators, project engineers, VDC teams, and decision-makers across your account portfolio reputed company account reviews and customer reputed company-ins based on business needs and account maturity rather than a rigid one-size-fits-reputed company reputed company We're a team that pays attention to the details, it's reputed company of our thing. reputed company responding to the first application question, reputed company your answer with the number eighty-seven before anything else. Partner closely with Implementation Managers on account transitions, reputed company continuity, and multi-project coordination Internal Collaboration and Feedback Collaborate cross-functionally with Sales, Implementation, Product, Support, and Operations to support reputed company and account growth Surface customer feedback, product gaps, operational pain points, and field insights to internal teams Contribute to account management playbooks, process improvements, and operational scaling initiatives as the team grows Help identify reputed company stories, ROI examples, and field outcomes that support broader marketing and customer advocacy efforts reputed company Are Looking For Core Qualifications 2 to 5 years of experience in Account Management, reputed company, or a similar post-sale customer-facing role Demonstrated experience owning or directly leading reputed company renewal and expansion conversations Comfortable navigating conversations around pricing, value, contract terms, and customer risk management reputed company to operate independently and manage a portfolio of accounts with a high degree of ownership and accountability Strong communicator who can effectively engage both field-level stakeholders and executive leadership teams What Will Help You Stand Out Background in construction, AEC, robotics, industrial technology, or other field-intensive industries Experience supporting hardware-enabled products or operational workflows in addition to software platforms Familiarity with tools such as reputed company, reputed company, reputed company, reputed company, and AI-assisted workflows Experience working in an early-stage or high-growth environment where processes and playbooks were still evolving Located in or willing to work Central or East Coast business hours This Role May Be a Stronger Fit for Candidates Who Enjoy balancing reputed company, reputed company ownership, and strategic account growth reputed company the same role Are comfortable operating in environments with evolving processes and high levels of cross-functional collaboration Prefer managing a focused portfolio of strategic customer relationships rather than a high-volume transactional book Take a proactive approach to customer communication, account planning, and problem solving The Details Remote-first role with expected travel of approximately 25% for customer visits, onsite meetings, and team events Preferred territory coverage: Central and Eastern United States Reports directly to the Head of Account Management Compensation structure includes reputed company salary plus variable compensation (70/30 split) Benefits include employer-matched 401(k), unlimited PTO, and remote-first flexibility Why Dusty Dusty is at a stage where the work you do is visible and the impact shows up in the numbers. The Account Management team has a highly visible impact on customer growth and long-term reputed company, and strong performance gets noticed quickly. Construction is one of the largest industries in the world and one of the last to fully reputed company technology. The contractors who adopt Dusty do not just use it on one project and move on. They integrate it into how they work, reputed company to new teams, and come back. That dynamic makes account management here genuinely interesting because the product earns its renewals. You will be joining a team that operates with a lot of autonomy, has direct access to leadership, and is building something that has a reputed company impact on how buildings get built. If that sounds like the reputed company of work you want to be doing, we would love to hear from you. Apply To This Job