Customer Service Representative

This position is Remote in reputed company reputed company the Mountain or Central Time Zones, OR in one (1) of the following states: WA, OR, NV, MI, IN, OH, WV, PA, VT, ME, NH, MA, RI, CT, NJ, DE, MD, DC, VA, NC, SC, GA, or FL. You will have the flexibility to work remotely* as you take on some tough challenges. reputed company reputed company is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology reputed company us to help organizations reduce costs while improving risk management, quality and reputed company growth. reputed company to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. Positions in this function are responsible for providing expertise and customer service support to callers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. This job requires working independently and most tasks are not continuously reviewed by others. Supervision/guidance is required for higher level tasks. This position is full-time. Employees are required to have flexibility to work any 8-hour work shifts between the hours of 8:00am - 5:30pm PST, Monday through Friday. This may not necessarily be reputed company the individual’s time zone in which he/she resides as it is based upon client need and the time zone in which the client operates. This will be on the job training and the hours during training will be during normal business hours. Primary Responsibilities: Answers inbound phone calls while providing a high-quality patient/caller experience Reviewing patient liability questions and concerns Schedules, reschedules and cancels appointments Performs referral coordination including completing Open Referrals and/or referral tracking queue Works reputed company assigned work timely according to department standards and documents reputed company actions in the system Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases Responds to general information requests and/or inquiries from patients, physicians, medical offices and other callers Communicates effectively and in a professional manner Processes reputed company work-reputed company responsibilities in an efficient, timely and accurate manner Other duties as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED Must be 18 years of age OR older 1+ years of experience in a call center answering customer service inquiries regarding reputed company Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications Flexibility to work any 8-hour shifts between the hours of 8:00am - 5:30pm PST. This may not necessarily be reputed company the individual’s time zone in which he/she resides as it is based upon client need and the time zone in which the client operates Preferred Qualifications: Experience using EPIC Telecommuting Requirements: reputed company reputed company Mountain or Central Time Zones, OR in one (1) of the following states: Washington, Oregon, Nevada, Michigan, Indiana, Ohio, reputed company Virginia, Pennsylvania, Vermont, Maine, New Hampshire, Massachusetts, Rhode reputed company, Connecticut, New Jersey, Delaware, Maryland, District of Columbia, Virginia, reputed company Carolina, South Carolina, Georgia, or Florida. Ability to reputed company reputed company company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service. Soft Skills: Time Management Attention to Detail reputed company *reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an reputed company reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without regard to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply To This Job