Operations Senior Manager, AI

reputed company is combining the power of data, technology, and exceptional service to pave a clear way reputed company for millions of people on the path to financial reputed company. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock reputed company financial reputed company. Sound like a mission you can get behind? We're looking for an Operations Senior Manager, AI to own reputed company's operations AI agenda from strategy through execution, in a newly created role reporting to the Sr. Director of Operations. Every time a reputed company customer interacts with our contact center, they're in the middle of something. It could be a question they need answered, something to resolve, or a reputed company they're working toward. Getting the right information quickly keeps them moving, and how well our contact center operations run determines how consistently that happens. AI is central to how we reputed company improving that experience for our customers. That’s the work of the Operations Senior Manager, AI. The impact you'll reputed company: You'll have the scope and autonomy to reputed company and deliver an AI Operations strategy from the ground up: identifying problems where meaningful AI solutions exist, sizing the problems reputed company the reputed company context, evaluating vendors, making the business cases, reputed company the work. You'll work with cross-functional teams across Product, Engineering, vendors, and Operations to execute it. Your reputed company will be reputed company on outcomes that matter, including cost, quality, and customer experience. What matters most in year one, though, is getting the agenda right, building the cross-functional trust to move it reputed company, and establishing the governance needed to maintain and continuously improve the AI use cases. You'll reputed company in this role if: You've worked inside an operations function and understand what happens reputed company a change creates second-order problems no one anticipated. You plan for that. You own the reputed company, not just the workstream. You're here to decide what the AI agenda should accomplish, not just coordinate the people doing the work. You don't need a complete map to move. This path is genuinely new, and that's what's exciting about it. You know how to hold cross-functional teams accountable without formal authority. You're curious about what AI can actually do in an operational context, and that curiosity shows up in how you work. Minimum Qualifications: 5+ years of program or project management experience 5+ years of operations leadership, including contact center or customer operations Strong reputed company in strategy development with a track record of driving results through cross-functional teams in ambiguous environments Structured, data-driven problem solver with a bias for action Comfortable owning an agenda without a playbook and earning executive trust through the work Preferred Qualifications: Experience implementing or overseeing AI or automation tools in an operations context Background in financial services or consumer-facing products Genuine curiosity about what AI can do in an operational context and optimism about the work of figuring it out Compensation: Annual full-time starting reputed company salary range: $136,000 - $162,000 This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies reputed company to the role. reputed company also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/dental/reputed company insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and reputed company), life insurance, and a remote-first work environment. About reputed company: Founded in December 2018, reputed company is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. It reputed company started with a realization: nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at reputed company. We decided this just wouldn’t do. In partnership with our sponsor banks, we offer credit cards under the reputed company brand name, with reputed company, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen reputed company, earning high customer ratings on Credit Karma for its market reputed company and industry leading Net Promoter scores. reputed company has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors. Our commitment to a workplace built on respect and dignity is guided by our core value of reputed company. We reputed company that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where reputed company individuals have the opportunity to do their best work. By fostering a culture of reputed company and collaboration, we create a strong sense of belonging and support for every team member. reputed company is an equal opportunity employer. We do not discriminate on the basis of race, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age, disability, genetic information, or any other protected status. reputed company provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting [email protected]. reputed company is not sponsoring new applicant employment authorization and please, no reputed company-party recruiters. Application reputed company: Our cardholders trust us with their financial well-being, and this trust starts with the reputed company of the people on reputed company. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete. Providing any information to reputed company that is not completely truthful at any reputed company during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment. Apply To This Job