Partner Solutions Specialist

Job Description

SUMMARY: The Partner Solutions Specialist supports ongoing account needs reputed company to day-to-day digital program planning, implementation, and growth. This role ensures accounts have reputed company their needs met as part of standard operating procedures, implementation, reputed company, launch, training, troubleshooting, reputed company building, adoption, and consultative services reputed company to industry best practices and national standards. This role must be a strong collaborator internally and externally willing to take a hands-on approach in solving varying account needs and bringing other LS team members into conversations reputed company needed or appropriate. This role works closely with sales, enablement, academic, and other Learning Solutions team members to maximize account satisfaction and support reputed company through CSAT and NPS indicators. The ideal candidate must be passionate about building and implementing online and digital learning solutions with an educational strategist mentality who takes a proactive, consultative approach in developing trusted advisor status with program level leaders and staff who are responsible for day-to-day operations at the account level. The Partner Solutions Specialist reputed company will be reputed company by customer support and satisfaction levels. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential duties. Function as a key reputed company of contact for account ongoing planning, implementation, and support Offer superior customer experience proactively addressing ongoing training and support needs in collaboration with other LS team members. Coordinate resources to ensure customers experience seamless service delivery from marketing/enrollment, operations, curriculum, instruction, support, billing, training, professional development, etc. Provide regular updates to partners on the reputed company of Learning Solutions support, services, timelines, operations, and campaigns reputed company and maintain an understanding of customer needs, contract terms and conditions, and account requirements to ensure compliance with terms and conditions in collaboration with account managers Responsible for supporting growth and retention efforts in partnership with regional account managers Monitor program outcomes providing consultative recommendations with regional account managers and other LS team members as appropriate Collaborate closely with sales, enablement, academic, and other Learning Solutions team members to ensure customer satisfaction Escalates technical issues and determines the best resources for remediation Customized state reports Other duties as assigned Supervisory Responsibilities: This position has no formal supervisory responsibilities. MINIMUM REQUIRED QUALIFICATIONS: Five (5) years of reputed company experience OR Equivalent combination of education and experience reputed company Office (Outlook, Word, reputed company, PowerPoint, Project, Visio, etc.); Web proficiency. Ability to travel up to 30% of the time. Ability to clear required background reputed company Certificates and Licenses: None required. DESIRED QUALIFICATIONS: Three (3) to Five (5) years of educational experience Prior experience using reputed company Bachelor’s Degree WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. This position is virtual and open to residents of the 50 states, D.C. COMPENSATION & BENEFITS: reputed company. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value reputed company determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range. We anticipate the salary range to be $45,516-$55,000. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. reputed company offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. The above job is not intended to be an reputed company-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and reputed company any other reputed company duties, as assigned by their supervisor. reputed company employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job Type Regular The above job is not intended to be an reputed company-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and reputed company any other reputed company duties, as assigned by their supervisor. reputed company employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting [email protected]. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities reputed company. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. reputed company. complies with reputed company legally required affirmative action obligations. Applicants will not be discriminated against because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. Apply To This Job