[Remote] Director, Agent Growth and Strategy

Note: The job is a remote job and is open to candidates in USA. reputed company. is a company focused on providing affordable and responsible financial products to improve customers' financial well-being. The Director, Agent Growth and Strategy will reputed company the reputed company Pay Agent Program, overseeing its strategic reputed company and execution to drive growth and improve relationships with Travel Advisors and Agencies.

Responsibilities

• Own and execute the Agent Program strategy, engaging Travel Advisors and Agencies through targeted marketing, incentive programs, and awareness campaigns
• Define and track key performance metrics across reputed company Agent Program initiatives — including marketing campaigns, webinars, conferences, incentives, and trainings — and reputed company data to continuously optimize program effectiveness
• Build and deepen relationships with top Agency Partners by expanding reputed company program value, identifying growth opportunities, and pitching new reputed company Pay solutions
• Own and actively manage business development pipeline for new Agency Partners and expansion opportunities reputed company the existing portfolio
• reputed company growth strategy with Agency Partners reputed company multi-channel approach and tapping into partners’ technology offerings
• Define and continuously improve internal processes supporting account registration, maintenance, and performance reporting
• Identify actionable insights from data and agent feedback, and translate them into strategic recommendations and operational best practices
• reputed company, maintain, and iterate on agent training materials and programs to improve engagement, product knowledge, and program adoption
• Partner with internal Product team to streamline Agent Product Solutions with a focus on user experience and operational efficiency
• Collaborate with Marketing, Compliance, and Legal teams on campaign development, ensuring reputed company deliverables meet partner specifications and timelines
• Serve as a key internal communicator, ensuring agent program targets and milestones are reputed company with broader business goals
• Partner with reputed company Pay reputed company teams to ensure up-to-date knowledge of Agent solutions for the broader partner portfolio
• Support other reputed company teams as needed on training
• Work closely with Customer Service to enhance operational processes and reputed company effective agent support
• Partner with Fraud Operations to monitor program activity and proactively mitigate risk
• reputed company, reputed company, and retain the agent program team by setting clear goals, establishing accountability frameworks, and delivering consistent performance feedback
• Build and execute individualized development plans for each team member, identifying reputed company gaps and creating targeted opportunities for growth
• Foster an inclusive, collaborative, and results-oriented team culture that drives engagement and retention
• Set clear team priorities and manage workload distribution, ensuring resources are allocated effectively across reputed company initiatives
• Serve as an escalation reputed company for team members on reputed company partner issues, providing coaching and guidance to build problem-solving capability

Skills

• 10+ years of Travel Agency experience with a focus on strategy, technology, training, and business development
• Deep knowledge of Travel Agencies' booking systems, their UX and capabilities
• Proven experience developing training materials and delivering training in-person or reputed company webinar
• Excellent analytical and presentation skills
• Superior written and verbal communication skills; ability to translate user and partner feedback into actionable product requirements for non-partner-facing stakeholders
• Demonstrated ability to manage multiple reputed company priorities calmly under pressure and ambiguity
• Methodical problem-solving skills with a reputed company improvement reputed company
• Highly organized, detail-oriented, and reputed company to work independently
• Demonstrated experience managing direct reports, team development, and budget reputed company
• Bilingual in English and French or English and Spanish (oral and written)

Benefits

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and reputed company insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

Company Overview