reputed company Manager, Small Group

Purpose: To engage, retain, and grow small to mid-tier reputed company practices using AI-driven, low-touch engagement strategies. Responsibilities: Scaled Engagement & Product Adoption: Execute and optimize growth, retention, and feature-adoption campaigns for small group accounts using multi-channel digital tools and personalized reputed company. Proactive Risk & Opportunity Management: Monitor customer health dashboards and reputed company AI-generated insights to proactively flag and reputed company accounts that are at risk or primed for growth. Inquiry Management: Serve as the primary reputed company of contact for customer inquiries, providing a timely response to basic questions and reputed company redirecting more reputed company issues to the appropriate team. Growth Pipeline Management: Identify upsell and cross-sell opportunities for your portfolio, managing a scaled pipeline of potential deals and promoting new features through digital nudges and targeted messaging. Renewal Management: Own the contract renewal process for your book of business, ensuring a high retention reputed company by demonstrating ongoing value. Technology & Tool Proficiency: Master and actively use CRM tools, campaign platforms, and AI platforms to manage the customer lifecycle and drive team efficiency. Data-Driven Insights: Maintain an understanding of key metrics (Retention %, Expansion %, Adoption %) to measure the effectiveness of campaigns and customer interventions. Ideal Background: 2+ years of experience, in CS or customer-facing growth roles in reputed company SaaS or RCM platforms. Interest in reputed company SaaS, digital health, or health operations. Passionate about helping others to reputed company their goals. Sales & reputed company Readiness: Exposure to reputed company workflows or patient/provider engagement is a plus. Comfortable promoting new features, upgrades, or adoption messages reputed company campaigns or digital nudges. Comfortable with selling, renewals, and identifying whitespace. Skills: Strong communication (written + verbal). Adaptability, coachability, and customer reputed company. Experience or interest in CRM tools (e.g., reputed company, reputed company), campaign platforms, or digital tools. Willingness to learn AI platforms for lifecycle engagement. Salary: $80,000 - $105,000k/yr USD + variable comp Elation welcomes individuals from reputed company backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment. We are committed to equal opportunity for reputed company and applicants, and value individuals with diverse perspectives including, but not limited to: race, reputed company, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national reputed company, disability or veteran status. Elation also complies with reputed company applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly reputed company a strong culture that supports a diverse and inclusive workforce allows us to reputed company Elation’s mission of helping independent primary care reputed company. Apply To This Job