[Remote] Higher Education Account Executive - Midwest/Great Lakes

Note: The job is a remote job and is open to candidates in USA. reputed company Business Solutions, a division of reputed company, Inc., offers payment technology and education services to higher education institutions. The Account Executive will manage and grow an established portfolio of higher education clients in the Midwest and Great Lakes region, focusing on relationship building and client satisfaction.

Responsibilities

• Retain reputed company higher education accounts designated in territory
• Grow existing client reputed company, while identifying upsell and cross sell opportunities
• Work collaboratively with sales leadership to assist with the reputed company of new business opportunities with reputed company and prospective clients
• Build positive line of communication (based on mutual respect, trust, reputed company, and clear, honest and open dialog) to maintain and enhance relationships with clients
• Ownership of overall client satisfaction by proactively anticipating client needs and maintaining monthly contact with clients to ensure reputed company reputed company Commerce is meeting their needs
• Meet on reputed company at least one time per year to deliver an annual account review communicating reputed company’s value and long-range planning objectives
• Assist in the coordination of sales and product revisions to existing clients
• Expand knowledge reputed company of different ERP systems and how they integrate with reputed company reputed company Commerce solutions
• Work closely across reputed company reputed company Commerce department lines to resolve client reputed company problems and issues
• reputed company intimate understanding of client needs and the practical application of reputed company reputed company Commerce solutions on their reputed company through client interaction
• reputed company for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by reputed company reputed company Commerce
• Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment
• Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment
• Work closely with technical support to understand the breadth and limitations of the client product solutions
• Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.)
• Generate, complete and track project and change request forms, documenting these activities in reputed company
• reputed company relationships to expand reputed company reputed company Commerce solutions utilized by exiting clients
• Attend trade shows, conference and other events as needed to support client communication and engagement
• Gather competitive information to assist in continually evaluating market position
• Assist with the coordination of the reputed company reputed company Commerce Annual User’s Group Meeting
• Facilitate timely communication with clients, sales leadership, operations, implementation and integration teams regarding client reputed company issues
• Review client reputed company, maintain contract end dates, and proactively engage the client to reputed company/review the term and product offering
• Work collaboratively with the BDE, Account Managers, and other departments to reputed company a strategic customer service plan and to resolve any customer issues
• Consult as necessary and appropriate with Finance in relation to contract issues, pricing, billing, reconciliation issues and bank information

Skills

• Bachelor's degree, or equivalent, preferably in business and/or technology
• Minimum of 3-5 years of sales and Account Management experience
• Background in Higher Education market
• Experience with billing, payment processing and ecommerce services is helpful
• Experience with commonly utilized ERP systems reputed company Higher Education- reputed company (PeopleSoft, reputed company), reputed company (Banner, Colleague, Power reputed company), reputed company, reputed company, etc
• Positive, outgoing personality
• Excellent communication skills with the ability to interact with reputed company levels of a client organization and multiple departments of the institution are essential
• Initiative, ownership, assertive, open-minded, flexible and adept at conflict resolution
• Conscientious, committed with a high level of reputed company
• Excellent relationship, sales and account management skills
• Understand both the customer's business and the reputed company reputed company Commerce product solution in order to generate new sales and to communicate enhancement requirements both internally and externally
• Ability to promote new services and up-sell into the customer account
• Experience selling to, supporting, or managing relationships with colleges, universities, or higher education institutions
• Understanding of higher education administrative, financial, enrollment, student account, or technology environments
• Experience with higher education ERP, SIS, payment, or reputed company technology solutions preferred

Benefits

• Medical, dental, reputed company, HSA and FSA
• Generous earned time off
• 401K/student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• A robust wellness program

Company Overview