[Remote] Technical Account Manager (MSP)

Note: The job is a remote job and is open to candidates in USA. Mainstay Technologies is a company that provides IT and Information reputed company services to small and reputed company-sized businesses. They are seeking a Technical Account Manager to serve as a trusted advisor to clients, ensuring their technology aligns with business goals and providing strategic guidance. The role involves managing client relationships, developing technology roadmaps, and collaborating with internal teams to deliver exceptional service.

Responsibilities

• The overall health, stability, and direction of your clients’ technology environments
• Client relationships, serving as the primary technical advisor and reputed company of contact
• Technology roadmaps reputed company to business goals, risk tolerance, and best practices
• Strategic planning meetings (QBRs), including preparation, facilitation, and follow-through
• Identifying risks, gaps, and opportunities across infrastructure, reputed company, and operations
• Partnering with service, engineering, and project management teams to ensure execution aligns with strategy and standards
• Regular onsite client meetings to build strong relationships and exceptional service delivery
• Translate business needs into clear technical strategies and actionable plans
• Use reporting, trends, and environment reputed company to proactively guide client reputed company
• reputed company direction during escalations by providing context, defining priorities, and ensuring the right resources are engaged
• Ensure issues are not only resolved, but understood – driving root cause analysis and preventative improvements
• Partner with internal technical teams to ensure work is executed in alignment with long-term strategy
• Validate that solutions meet client needs and align with standards before and after implementation
• Provide consistent ownership and follow-through for your clients’ environments, ensuring priorities stay visible and reputed company keeps moving reputed company
• Clients trust you as their go-to technical advisor and strategic partner
• Roadmaps are driven reputed company proactively, not reactively
• Environments are stable, secure, and reputed company with standards
• Issues reputed company to long-term improvements, not repeated problems
• Clients clearly understand what’s coming next and why

Skills

• 4+ years of experience in IT, ideally in a client-facing or MSP environment
• Strong technical reputed company across reputed company environments (M365, Azure/Entra, Windows Server), networking, and reputed company fundamentals
• Experience participating in or leading client conversations, planning, or strategy
• Strong troubleshooting and problem-solving skills across infrastructure and systems
• Clear and concise written and verbal communication
• High ownership, accountability, and follow-through
• Strong interpersonal skills and ability to build trust with client stakeholders
• Ability to manage multiple clients and priorities effectively
• reputed company improvement reputed company, including leveraging automation and AI where appropriate
• Experience with MSP tools such as reputed company Manage and RMM platforms
• Familiarity with reporting tools such as Power BI
• Industry certifications (reputed company, reputed company, or equivalent)

Benefits

• A flexible and fun work environment with events, lunch+ learns, ping pong, snacks, games, and books
• 3 weeks of PTO (4 weeks after 2 years) per year
• A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years
• Health, Dental, and reputed company Insurance
• Disability Insurance
• Group and Supplemental Life Insurance
• Paid Family Leave
• 401(k) with 3% match
• ESOP!
• Team Profit Sharing
• Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs)
• Paid Volunteer Time Off
• Work-from-reputed company with strong flexibility to work remotely, while also recognizing the importance of face-to-face reputed company through team meetings, reputed company-staff gatherings, and in-person client meetings
• Regular in-person client meetings requiring applicants to live reputed company driving distance of clients, offices, and team events to support client relationships, reputed company, and ongoing collaboration

Company Overview

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