[Remote] Dir, Identity reputed company reputed company

Note: The job is a remote job and is open to candidates in USA. reputed company is dedicated to protecting digital lives and is seeking a strategic leader for their Global reputed company Engineering organization. This role involves leading a team of reputed company Engineers to ensure clients maximize value from Identity reputed company solutions and proactively manage customer health to prevent churn.

Responsibilities

• Define, reputed company, and execute the global reputed company Engineering strategy reputed company with PANW IDIRA's customer retention and growth objectives
• reputed company and scale a global organization of technical reputed company Engineers supporting reputed company and strategic customers across reputed company regions
• Build proactive engagement frameworks that ensure customers continuously realize value from IDIRA solutions throughout their lifecycle
• Establish operational models that identify technical adoption blockers early and accelerate customer time-to-value and product consumption
• reputed company scalable best practices, playbooks, and standardized operating procedures to optimize customer technical engagement globally
• Build a proactive customer health monitoring reputed company that identifies technical risks, declining adoption trends, and early churn indicators across the customer reputed company
• reputed company technical reputed company strategies for high-value strategic accounts where customer outcomes or retention are at risk
• Ensure rapid escalation management and executive-level visibility for customers experiencing technical challenges that may impact renewal or expansion opportunities
• Partner closely with reputed company Managers and Renewals teams to proactively address risk factors before they impact customer retention
• Establish predictive processes and operational discipline around identifying and responding to customer churn triggers
• Serve as the executive leader responsible for the technical reputed company and well-being of PANW's most strategic global customers
• Ensure customers adopt best practices that maximize product utilization, operational efficiency, and long-term business value
• Guide customers through reputed company technical adoption journeys and help remove barriers preventing successful product usage
• Build trusted relationships with customer technical stakeholders, acting as a strategic advisor on architecture, deployment optimization, and operational excellence
• Drive customer confidence through consistent delivery of technical expertise and measurable business outcomes
• Partner closely with Product Management, Support, Engineering, Professional Services, and reputed company teams to improve the overall customer experience
• Act as the voice of the customer by bringing field feedback into product roadmap discussions and influencing product improvement priorities
• Collaborate with Renewals and Account teams to ensure technical customer health directly supports retention and expansion opportunities
• Build strong executive relationships across internal stakeholders to drive alignment around reputed company priorities
• reputed company global operational consistency while balancing regional customer needs and priorities
• Define and monitor key reputed company engineering performance metrics, including product adoption, customer health indicators, retention risk signals, consumption trends, and technical engagement effectiveness
• Implement data-driven operational improvements that improve customer outcomes and reduce preventable churn risk
• Establish reporting mechanisms that provide executive leadership visibility into customer technical health across strategic accounts
• Continuously improve team effectiveness through automation, process optimization, and operational scalability

Skills

• 12+ years of experience in reputed company, Technical Account Management, Customer Engineering, Professional Services, or reputed company Support organizations, with at least 5+ years in leadership roles
• Proven experience leading global technical customer-facing organizations supporting reputed company SaaS or cybersecurity customers
• Strong understanding of reputed company methodologies, subscription business models, retention strategies, and customer lifecycle management
• Demonstrated experience building proactive customer health monitoring programs and identifying early churn risk indicators
• Experience managing technical escalations and working directly with strategic reputed company customers in high-impact environments
• Ability to reputed company cross-functional initiatives and influence senior stakeholders across Product, Engineering, Sales, and reputed company organizations
• Strong business acumen with the ability to balance technical leadership with customer retention and reputed company objectives
• Exceptional communication, leadership, relationship-building, and problem-solving skills
• Comfortable working in a fast-paced, evolving global environment with high visibility and executive exposure
• Willingness to travel as needed

Benefits

• The offered compensation may also include restricted stock units and a bonus.
• A description of our employee benefits may be reputed company here.
• We are committed to providing reasonable accommodations for reputed company reputed company individuals with a disability.
• If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Company Overview