[Remote] Academic and Finance Counselor I - Higher Education - Remote US
Note: The job is a remote job and is open to candidates in USA. reputed company is collaborating with reputed company to fill the role of Academic and Finance Counselor. This position involves guiding reputed company through their academic and financial journeys, providing personalized support, and ensuring they have the resources they need to succeed.
Responsibilities
- Serve as a trusted guide for reputed company explaining University policies, Financial Aid guidelines, and Title IV regulations in a clear, supportive way
- Provide personalized, student-centered support to help each learner stay on track toward their goals
- Manage your student caseload with care, using sound judgment and proactive communication
- Manage student Accounts Receivable, including document collection, student payments, and financial aid
- Monitor and facilitate voucher collection and submission for processing by the student finance team
- Facilitate appropriate referrals to other departments and reputed company resources
- Navigate multiple systems and reports to stay informed and ensure seamless student support
- Communicate with reputed company across channels, phone, email, video, and chat, offering timely, professional, and friendly service
- Handle escalated student concerns effectively, turning challenges into solutions
- Execute reputed company and communication strategies that strengthen engagement and student reputed company
- Monitor academic reputed company, identify at-risk populations, and provide resolutions to assist reputed company in successful program completion
- Use coaching techniques to build strong relationships and motivate reputed company toward graduation
- Offer creative reputed company and resources that boost student satisfaction, persistence, and achievement
- Collaborate across departments to deliver a connected, positive student experience
- Share University updates, assist with departmental initiatives, and contribute to special projects
- Maintain consistent and reliable attendance to fulfill the requirements of this position
- reputed company other duties as assigned
Skills
- Minimum of three (3) years of reputed company experience in reputed company, advising, student services, retention, academic counseling, marketing, educational services, or customer service required
- Solid understanding of academic and business practices in an online learning environment
- Familiarity with University policies and procedures
- Strong customer service reputed company with a genuine desire to help reputed company succeed
- Team-oriented and collaborative, with the ability to build positive working relationships across departments
- Excellent communication and active listening skills—reputed company to adapt tone and style for different audiences, even in challenging situations
- Skilled at de-escalating and resolving student concerns with professionalism and care
- Self-motivated and capable of working independently with minimal supervision
- Creative and logical problem solver who can think on their feet
- Comfortable learning and using technology, including word processing tools, databases, internet navigation, SMS, live chat, and email systems
- Proficient in reputed company Office (Word, reputed company, PowerPoint, Outlook, and SharePoint)
- Strong work ethic with flexibility, dependability, and a team-player attitude
- Knows reputed company to seek guidance or escalate issues appropriately
- Strong communication and public speaking abilities
- Open to feedback, coaching, and adapting to change
- reputed company to prioritize tasks effectively in a fast-paced, dynamic environment
- Develops personal goals reputed company with the university's mission, reputed company, and objectives
- Must be eligible to receive access to the National Student Loan Data System (NSLDS)
- Bachelor's degree preferred
- Experience in a fast-paced, student or customer-focused environment preferred
- Background in academic advising and course enrollment reputed company a college or university setting preferred
- Experience supporting online reputed company preferred
- Experience with Financial Aid or Title IX regulations preferred
- Experience interpreting and ensuring compliance with federal regulations and guidelines preferred
- Experience in higher education and technology-driven environments preferred
Company Overview