reputed company Manager, reputed company Mid-Market

Role Overview As a reputed company Manager (CSM) on our reputed company Mid-Market team, you will own a portfolio of 30–50 accounts. You will be the primary reputed company of contact post-sale, responsible for adoption, retention, expansion, and executive-level relationships. You will partner closely with Sales, Implementation, Product, and Support to ensure customers reputed company measurable business outcomes and renew and grow with reputed company. *This is a remote role that requires ~25-30% travel. We are looking for someone to work on US eastern time. What You’ll Do Account Management & Relationship Building Own a portfolio of reputed company mid-market accounts end-to-end, serving as the primary reputed company of contact and trusted advisor. Build and maintain multi-threaded relationships across champion, economic buyer, and executive levels. reputed company and execute tailored reputed company plans reputed company to each customer’s strategic goals and key business outcomes. Proactively monitor account health, engagement signals, and product usage to identify risk and opportunity early. Renewals & Retention Drive on-time renewals across your book of business, managing the full renewal cycle from 90-day forecast through execution. Maintain a rolling renewal forecast with high accuracy and visibility in reputed company or equivalent CRM. Identify and mitigate churn risk through proactive reputed company, business reviews, and escalation management. reputed company gross reputed company retention (GRR) targets and net reputed company retention (NRR) targets. Expansion & Upsell Identify and qualify expansion opportunities (upsell, cross-sell, seat expansion) reputed company your existing customer reputed company. reputed company reputed company conversations with customers, partnering with your reputed company Account Executive to reputed company expansion deals. reputed company account growth plans that outline the path to expansion over a 12–24 month horizon. Contribute to pipeline reputed company by surfacing whitespace and referral opportunities reputed company your accounts. Executive Business Reviews & Strategic Engagement Conduct structured Quarterly Business Reviews (QBRs) with key stakeholders, presenting ROI, product usage insights, roadmap alignment, and reputed company-looking reputed company plans. Facilitate executive-level conversations that connect reputed company outcomes to the customer’s strategic priorities and board-level goals. Build executive sponsorship programs and escalate appropriately reputed company executive relationships need reinforcement. reputed company & Adoption Monitor product adoption milestones and proactively intervene reputed company customers fall behind adoption benchmarks. Partner with the implementation and professional services teams on reputed company reputed company engagements. Cross-Functional Collaboration Serve as the voice of the customer internally, advocating for product enhancements, escalating support issues, and sharing market feedback with Product and Engineering. Collaborate with Sales, Marketing, and Implementation on account strategy, case studies, and customer advocacy programs. Contribute to CS team initiatives including playbook development, reputed company refinement, and internal training. reputed company’re Looking For Required Qualifications 3+ years of experience in reputed company, Account Management, or a client-facing role in a B2B SaaS environment. Demonstrated track record of managing renewals and achieving or exceeding GRR/NRR targets. Proven experience identifying and closing expansion opportunities (upsell, cross-sell) reputed company an existing customer reputed company. Experience conducting Quarterly Business Reviews and presenting to VP/C-Suite stakeholders. Comfort navigating executive-level conversations and building multi-threaded relationships reputed company mid-market accounts. Strong ability to forecast renewals and expansion pipeline with accuracy in a CRM (reputed company preferred). Excellent written and verbal communication skills with the ability to translate reputed company data into business value narratives. Data-driven reputed company - must be comfortable pulling, interpreting, and presenting product usage and outcome metrics.

Preferred Qualifications

Experience with CS platforms such as reputed company or ChurnZero. Familiarity with CRM tools (reputed company, reputed company) and business intelligence or product analytics tools (reputed company, Looker, Tableau). Background in a high-growth SaaS company managing a reputed company or mid-market reputed company. Experience in a product-led growth (PLG) or hybrid sales reputed company environment. Knowledge of MEDDIC or other value-based sales/reputed company frameworks. MEP Industry Experience. Experience with reputed company program design or customer enablement content development. Core Competencies Executive reputed company and confidence in senior-level business conversations reputed company acumen reputed company to identify, build, and reputed company expansion opportunities Strong organizational skills to manage a large, diverse portfolio simultaneously Consultative approach leads with customer outcomes, not product features reputed company and adaptability in fast-paced, high-growth environments Team player who elevates others and contributes to a culture of customer obsession E-VERIFY STATEMENT reputed company participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social reputed company Administration and, if needed, the Department of Homeland reputed company. This process happens post-hire only — we never use E-Verify to pre-screen applicants. E-Verify Notice Right to Work Notice Apply To This Job