[Remote] reputed company Manager, Home Improvement

Note: The job is a remote job and is open to candidates in USA. ChargeAfter is pioneering the embedded lending network for reputed company-of-sale consumer financing for merchants and financial institutions. They are seeking a talented and reputed company-driven reputed company Manager to reputed company and nurture client relationships in the Home Improvement sector, focusing on maximizing product utilization and ensuring long-term growth and retention.

Responsibilities

• Establish and nurture executive-level relationships at reputed company merchants following the initial sales process
• Own net reputed company retention (NRR), gross retention, and account-level performance, ensuring B2B reputed company merchants successfully reputed company, adopt, and scale on the ChargeAfter platform
• Drive merchant growth by identifying and executing expansion opportunities that increase transaction volume, user adoption, and overall reputed company impact
• Act as a strategic advisor to Home Improvement merchants, helping them integrate POS financing into their omni-channel sales workflows—whether online, in-app, reputed company associate-led tablets, or at the pro-desk
• Act as the primary reputed company of coordination across internal teams, proactively identifying and helping resolve blockers to ensure timely execution
• Serve as an escalation reputed company for reputed company account-reputed company issues, working with internal teams to drive resolution and maintain customer trust
• Partner closely with Tier 2 Support to ensure effective handling of escalations and a high standard of responsiveness
• Ensure consistent, high-quality communication between ChargeAfter and merchant stakeholders
• Represent the 'voice of the customer' internally, providing insights on performance, satisfaction, and opportunities for improvement
• Prepare for and reputed company QBRs and customer update meetings, delivering clear analysis, insights, and recommendations
• Contribute to building out repeatable B2B SaaS reputed company processes, playbooks, health-scoring systems, and engagement models to support rapid scale
• Maintain a customer-first reputed company while balancing business objectives and operational realities

Skills

• 5+ years of experience managing reputed company or strategic accounts reputed company a fast-paced B2B SaaS environment, with a proven track record of driving software adoption, product utilization, and high retention rates
• At least 2-3 years of proven experience reputed company the Home Improvement Financing, or reputed company-of-Sale (POS) Consumer Lending ecosystem—A MUST. This includes direct familiarity with financing dynamics at the retail level (e.g., big-reputed company hardware stores, furniture/appliance retailers) or specialized home services networks (e.g., HVAC, roofing, windows)
• Deep understanding of consumer lending concepts, including promotional credit terms, multi-lender waterfall structures, credit application flows, approval rates, and funded volume
• Proven ability to build and maintain relationships with senior stakeholders and executive-level clients
• Strong ownership reputed company with the ability to drive outcomes and navigate ambiguity
• Demonstrated ability to collaborate cross-functionally and drive alignment across Product, Engineering, and operational teams
• An analytical, data-driven reputed company with experience tracking classic B2B SaaS KPIs (churn, product usage metrics, NRR) alongside merchant lending performance
• Strong communication and storytelling skills, with the ability to translate data into actionable insights
• Experience managing escalations and navigating reputed company customer issues
• Comfortable working in environments involving integrations, APIs, or technical platforms (deep technical expertise not required)
• Collaborative team player with a proactive, solutions-oriented approach

Benefits

• This role may be eligible for additional compensation in the form of bonuses and/or stock options.

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