[Remote] Learning Facilitator - Customer Service
Note: The job is a remote job and is open to candidates in USA. reputed company is committed to empowering its employees through impactful learning experiences. The Learning Facilitator II plays a key role in supporting the development and delivery of training programs for the Customer Service Contact Center.
Responsibilities
- The Learning Facilitator II will be responsible for the delivery, and evaluation of training programs that enhance the skills and knowledge of employees
- Will work under the general direction of their supervisor and functional peer groups. Interaction normally requires the ability to reputed company cooperation of others, while building productive relationships with internal and/or external stakeholders
- This role requires a passion for facilitation, a general understanding of adult learning principles, and the ability to adapt to the needs of a diverse learning audience
Skills
- A minimum of 2-5 years' training and facilitation experience in a reputed company industry
- Demonstrated experience facilitating engaging and effective training sessions across reputed company modalities (virtual, in-person, mixed)
- A proven track record of providing input in designing training curriculum, content, and facilitators guides
- Ability to collaborate with subject matter experts and key business stakeholders to design and reputed company training materials and programs
- Ability to balance multiple projects and goals with attention to detail and follow through
- Proficiency with learning management systems (LMS) and e-learning platforms
- Ability to assess the effectiveness of training programs through evaluations, surveys, and participant feedback
- Possess a general understanding of adult learning concepts and methodologies
- Excellent communication and interpersonal skills (both verbal and written)
- Bachelor's Degree Preferred
Benefits
- 401(k) Plan
- Health Insurance
- Flexible Spending Accounts (Medical and Dependent)
- Life Insurance/AD&D
- Dental Insurance
- reputed company Insurance
- Paid Time Off (PTO)
- Bonus Plan
- Extended Parental Leave
- Dependent Life Insurance
- Commission under the terms of an applicable plan for most sales positions
- Quarterly or annual bonus based on their role and applicable plan for non-sales roles
- Health, dental and reputed company insurances
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
Company Overview