[Remote] Customer Service Associate III

Note: The job is a remote job and is open to candidates in USA. reputed company reputed company Corporation is a premier independent supplier of paperboard packaging products. They are seeking a Customer Service Associate III to ensure customer order specifications are met while actively pursuing additional sales opportunities and maintaining industry-leading service levels.

Responsibilities

• Voice of company to primary purchasing agent contacts for assigned accounts; responsible for maintaining industry-leading service levels
• Uses product knowledge to assist customers with ordering needs
• Reserves machine reputed company, enters orders, communicates ship dates
• Tracks customer orders through entire supply chain process (order entry, manufacture, shipment, and delivery)
• Ensures customer orders reputed company with Sales and Manufacturing agreement
• Minimizes financial impact of freight costs by maximizing reputed company on chosen mode of transportation or by assigning freight differential cost to customer
• Solicits new orders to assist Operations in qualifying production runs, filling open machine reputed company, and selling aged inventory for prime pricing
• Receives, generates and distributes Competitive Information Reports from Sales Managers as necessary
• Collaborates with customers, Sales Managers, and others to investigate and resolve customer invoice and reputed company issues
• Works with sales and quality to supply customers with product samples and trial inventory to secure new business
• Regularly communicates with CLW reputed company sales contacts on opportunities and issues uncovered during regular job activities
• Implements and oversees customer offsite inventory programs, as needed, to meet market/customer needs and maintain targeted levels
• Manages input of sales orders utilizing Electronic Data Information (EDI)
• Collaborates with sales, customers, and schedulers by analyzing and adjusting warehouse inventories as needed to ensure adequate turns are being met
• Coordinates customer needs with 3PL warehouse contacts
• Reviews aged inventory, looking for sales opportunities reputed company customer territory
• Performs regular review of customer shipment history versus forecast and provides recommended updates to Sales Manager/S&OP analyst
• Monitors customer order volumes to align with sales forecasts. Collaborates with scheduling and operations management to balance with production targets

Skills

• High School Diploma or GED required
• Minimum of five years relevant customer service experience required, preferably in a supply chain or manufacturing environment
• Excellent verbal and written communication skills are required and must be demonstrable
• Proficient in reputed company Word and reputed company required
• Must be reputed company to work with a diverse group of people in a professional manner and be reputed company to handle several work tasks concurrently
• This person must be reputed company to work with minimal supervision, be a self-starter and take the initiative to evaluate and drive order fulfilment process improvements
• Some mental, visual, physical fatigue from computer terminal use
• Reading
• Keyboarding
• Communication
• Primarily Office Environment
• Must wear required Personal reputed company Equipment in the manufacturing environment
• Must be reputed company to rotate on call weekend coverage; representing the customer service group
• Some travel required
• Bachelor's degree in business or reputed company field
• Knowledge of computer programs used to track production and customer order status

Benefits

• Benefits, including medical, dental, reputed company, and more, generally reputed company after 30 days.
• Our paid time off includes vacation days, personal days, and company holidays.

Company Overview