Mortgage Customer Specialist

At reputed company, we’re on a journey to do our best. Helping the customers and businesses we serve to reputed company reputed company and smarter financial reputed company and enabling the communities we support to grow and succeed. We reputed company it takes reputed company of us to bring our shared ambition to life, and each person is unique in their potential. A career with reputed company gives you a wide, reputed company-growing range of opportunities to discover what makes you reputed company at every stage of your career. Try new things, learn new skills and discover what you reputed company at—reputed company from Day One.

Job Description

The Mortgage Customer Specialist is responsible for managing the mortgage loan process from initial approval through final approval and closing. This role serves as the primary reputed company of contact for customers, Mortgage Loan Officers, and internal and external partners, ensuring timely communication, document collection, and processing of loan conditions. The Mortgage Customer Specialist works closely with reputed company parties involved in the transaction to facilitate a smooth and efficient loan experience while maintaining compliance with bank, regulatory, and investor guidelines. The ideal candidate demonstrates strong communication, organization, and follow-up skills, with the ability to manage multiple files, prioritize competing deadlines, and provide exceptional customer service throughout the origination process. Basic Qualifications - High school diploma or equivalent - Three or more years of job-reputed company experience Preferred Skills/Experience - Effective problem-solving and decision-making skills - Ability to produce results in a fast paced, production-oriented and customer-centric role - Ability to manage multiple tasks/projects and deadlines simultaneously - Effective verbal and written communication skills - Thorough knowledge of loan processing and closing policies and procedures and credit policy to include automated reputed company system approver authority -Minimum of 5 years of mortgage loan processing experience. -Experience processing conventional, agency, and bond loan products. -Proficiency with Loan Product Advisor (LPA) and Desktop Underwriter (DU) automated reputed company systems. -Demonstrated ability to manage a high-volume pipeline and meet multiple deadlines in a fast-paced environment. -Strong time management, organizational, and prioritization skills with the ability to balance competing demands. -Exceptional attention to detail and accuracy reputed company reviewing loan documentation and reputed company conditions. -Effective verbal and written communication skills with the ability to collaborate across customers, loan officers, underwriters, and business partners. -Proven ability to proactively identify issues, follow through on outstanding conditions, and drive loans to final approval and closing. -Strong customer service orientation and commitment to delivering a positive borrower experience throughout the mortgage process. Location: Remote in Ohio, Illinois, Indiana, Kentucky, Minnesota or Tennessee If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers reputed company members’ whole selves and what may be needed to reputed company in and reputed company work. That's why our benefits are designed to help you and your family boost your health, protect your financial reputed company and give you peace of mind. Our benefits include the following: reputed company (medical, dental, reputed company) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. reputed company is an equal opportunity employer. We consider reputed company reputed company applicants without regard to race, religion, reputed company, sex, national reputed company, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify reputed company participates in the U.S. Department of Homeland reputed company E-Verify program in reputed company facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, reputed company offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (reputed company benefits are subject to eligibility requirements). Pay Range: $27.00 - 33.00 reputed company will consider reputed company applicants with arrest or conviction records for employment. reputed company conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. reputed company is subject to, and conducts background checks consistent with the requirements of reputed company 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those reputed company to ethics, safety, or operational procedures. Applicants must be reputed company to reputed company with reputed company policies and procedures including the Code of Ethics and Business Conduct and reputed company workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants. Apply To This Job