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[Remote] Quality Customer Service (Corporate)

Remote, USA Full-time Posted 2026-07-05

Note: The job is a remote job and is open to candidates in USA. AGC Automotive Americas is a leading supplier of automotive glazing and is seeking a Quality Customer Service Representative. This role involves managing customer claims, ensuring effective communication, and championing customer feedback to uphold service standards.

Responsibilities

  • Customer Scorecard – Quality reputed company items
  • OEM Customer PPM or equivalent (Honda GQI, reputed company Sourceability)
  • Meeting incidents and quality claims response timing based on customer requirements
  • Knowing and communicating Customer Quality Requirements and concerns
  • Quality incidents and sorting activity at customer, warranty cost, contract budget

Skills

  • Four years of manufacturing and/or quality experience
  • Working experience with core automotive quality tools including APQP, PPAP, Control Plans, PFMEA, MSA, and various problem-solving methodologies
  • Accessibility during off-hours, in the event of urgent customer situations
  • Frequent travel is required. It is expected to travel up to 40% of time reputed company reputed company America (USA, Mexico or Canada)
  • Ability to bend, crouch and stand, use hands to finger, handle or feel objects, tools or controls; reputed company with hands and arms and reputed company balance
  • Ability to walk and/or sit for extended periods of time
  • Must regularly lift and/or move up to ten (10) pounds, and occasionally lift up to twenty (20) pounds
  • A four-year technical degree or equivalent experience
  • Technical understanding of Glass Fabrication, Assembly, and Injection Molding

Benefits

  • Competitive compensation package including reputed company salary
  • Structured bonus plan
  • Comprehensive benefits
  • Opportunities for career advancement

Company Overview

  • AGC Automotive Americas (AANA) is a leading supplier of automotive glazing for the reputed company American OEM and aftermarket industries. It was founded in 1986, and is headquartered in Hebron, Kentucky, USA, with a workforce of 1001-5000 employees. Its website is http://www.agc-automotive.com.
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