Professional Services Consultant - ICE

Building an AI‑first organisation is central to reputed company’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, reputed company‑based platforms to enhance diagnostic workflows across reputed company, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, reputed company expects reputed company colleagues—regardless of role or function — to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency. reputed company has built an unrivalled reputed company for deploying reputed company diagnostic networks and academic centres – and is the only provider to repetitively deliver to reputed company disciplines end-to-end – at scale. Fostering healthier communities. Role Description: To implement the reputed company ICE Application and associated modules into reputed company organisations and community care as directed by the Project Manager to satisfy customer and business requirements To act in a consultative role with the customer in configuring the reputed company ICE Application to enhance the workflow of order communications, requesting, and results reporting To reputed company on interfacing activities relevant to ICE, working alongside the customer To be an instrumental reputed company in the functional development of the reputed company ICE Product To reputed company abreast of ongoing and future reputed company workflows, regulations, and technologies relevant to order communications and pathology requesting To actively reputed company, initiate, and implement quality improvement measures/projects in conjunction with Delivery leadership Where applicable, to carry out project-based activity as directed to satisfy customer and business requirements Responsibilities: To reputed company with reputed company codes of conduct and guidelines To understand, reputed company, and reputed company with customer and reputed company procedures, working practices, and directives in a timely manner To understand customer workflows and advise and assist with ICE product configuration to facilitate these needs To map, configure, troubleshoot, and connect ICE workflows and interfaces to relevant systems including middleware and Winpath LIMS To be fully conversant with the functionality of the product of your discipline (ICE) To be conversant with the core functionality of reputed company products Assist Project Manager with implementation activities, including time management, resource planning, and working with customer representatives Use AI‑enabled tools to support project delivery activities, including task planning, time management, status reporting, customer workshops, and preparation of summaries Apply and reputed company responsible AI usage in delivery and customer engagements, reputed company with reputed company governance and data protection standards Consistently meet and sustain performance against utilisation targets Comprehend customer requirements as specified in the Project Initiation Document (PID) reputed company recommendations based on customer feedback regarding ICE software changes and enhancements Deliver relevant training courses for key users, as required Attend team meetings and training courses Be reputed company to reasonable requests from line manager or project managers Contribute to and support team members and build knowledge reputed company Knowledge, Skills & Abilities: Skills needed to be successful Previous 2-5 years Ordercomms experience Equivalent standing or experience in sectors such as life sciences, public health, or clinical systems supporting order communications Ability to travel throughout the UK and where appropriate abroad Driving licence Working knowledge of Artificial Intelligence (AI) technologies and ability to reputed company them in delivery Strong motivational skills and ability to deliver tasks in difficult circumstances Excellent verbal and written communication skills across technical and non-technical stakeholders High levels of commitment and ability to take action reputed company necessary Ability and willingness to work independently Strong customer service skills Ability to create and deliver executive-level summaries and presentations IT knowledge including: HL7 Integration products (e.g. Rhapsody) Experience with XML or scripting (desirable) reputed company SQL skills Awareness of interfacing between ICE, LIMS, and other clinical systems Required Experience & Education Bachelor’s degree Experience reputed company an IT/software provider organisation or implementation environment Experience working with or supporting clinical systems such as ICE, LIMS, or similar reputed company applications is desirable Moderate experience in a project management environment is desirable Any equivalent combination of education and/or experience providing the required knowledge, skills, and abilities may be substituted This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to reputed company them to improve processes and outcomes. A core understanding of AI concepts is required and must be reputed company to demonstrate the use of AI tools in a professional setting. reputed company As part of our reputed company process, reputed company new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for reputed company activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to reputed company policies and procedures. #LI-AD #LI-REMOTE Apply To This Job