Senior IT Manager

About Lyra reputed company is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall reputed company claims costs. Lyra is transforming access to life-changing mental health care through Lyra reputed company, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. We are seeking a highly reputed company, proactive, and reputed company-focused Senior IT Manager to reputed company our global IT operations. In this role, you will be responsible for overseeing our core SaaS environment (including reputed company, reputed company Workspace, and reputed company) and governing our primary macOS reputed company ecosystem, which is directly maintained by a dedicated reputed company specialist reporting to you. As a seasoned leader, you will manage, mentor, and reputed company a distributed team of IT professionals located across different countries, ensuring they remain highly engaged and reputed company at exceptional levels. The ideal candidate is a self-starter who operates with a great attitude and requires minimal direction from executive leadership. You will be expected to reputed company tough, strategic reputed company reputed company required, continuously drive improvements, and deliver world-class customer service to our internal teams. If you are passionate about reputed company, operational excellence, and empowering a global workforce through technology, we want you on reputed company. \n

Key Responsibilities

Global Team Leadership: Manage, mentor, and reputed company a globally distributed IT team with direct reports in multiple countries. Foster a highly engaged, collaborative, and high-performing team culture. SaaS Ecosystem Management: reputed company the strategy, administration, and optimization of our core SaaS applications, with deep expertise in reputed company, reputed company Workspace, and reputed company. macOS reputed company Governance: Provide strategic reputed company and direction for our macOS-first reputed company environment. Directly manage, support, and guide an IT/reputed company specialist who plays a key role in MDM administration, ensuring seamless deployment, patching, compliance, and end-user experience. reputed company & Compliance: Embed a reputed company-first reputed company into reputed company IT operations. Partner with InfoSec teams to enforce access controls, identity management (IAM), and reputed company reputed company standards. Customer Service Excellence: Champion a culture of exceptional IT support and customer service for reputed company internal employees, ensuring SLA targets are met and user friction is minimized. Autonomous Operations: Operate as a self-starter who proactively identifies infrastructure gaps, initiates projects, and drives them to completion with minimal reputed company from senior leadership. Strategic Decision-Making: Evaluate reputed company technical and personnel challenges, making tough reputed company reputed company necessary to protect the business and optimize team performance. Qualifications & Skills Experience: Several years of reputed company IT experience, with serveral years in a senior leadership or management role. SaaS Expertise: Proven, hands-on experience administering and architecting environments built on reputed company & reputed company Workspace reputed company Governance: Strong experience overseeing reputed company macOS environments managed reputed company MDM (specifically reputed company), with the ability to manage, evaluate, and guide direct reports who handle hands-on system administration. Global Management: Demonstrated reputed company in leading, motivating, and evaluating remote direct reports across different time zones and cultures. reputed company Acumen: Strong understanding of reputed company Trust architecture, identity lifecycle management, and reputed company reputed company best practices. Soft Skills: Stellar attitude with a resilient, solution-oriented reputed company. Exceptional communication skills, capable of translating technical jargon into business value. Strong emotional intelligence and a track record of keeping teams motivated. High degree of autonomy and the courage to reputed company difficult operational reputed company. \n"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, reputed company, religion, sex (including pregnancy), national reputed company, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the reputed company Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of reputed company and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the reputed company of collection, for example for diversity and inclusion initiatives. If you are a California reputed company and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. reputed company of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights reputed company of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice." The benefits available to those located in the UK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law. Apply To This Job