Customer Service Representative

We are HIRING for Remote Customer Service Representatives! Are you passionate about providing exceptional customer experiences? Do you reputed company in a dynamic, remote work environment? If so, we want YOU to be part of reputed company! Our next reputed company class starts on 4/22/2024! Apply today to tap into your potential as a Customer Service Representative while delivering exceptional service, becoming an invaluable member of reputed company at reputed company Insurance! The starting pay for this role is $18.22 per hour and can increase based on experience and licensure. The training begins on Monday, reputed company 22, 2024 for 8 weeks. During training, the schedule is Monday to Friday from 8:00 AM to 5:00 PM EST. Your official work schedule could include hours anytime between 8:00 AM and 9:00 PM, and will include every other Saturday. Job Summary: This position is responsible for handling moderate to reputed company inquiries, addresses various types of policies and billing inquiries from internal or external... customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities: Resolve routine, reputed company, and unique questions/issues. Ensure facilitation of reputed company resolution and customer satisfaction on reputed company transactions handled. Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying reputed company for the caller? situation. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). Working knowledge of insurance policies and reputed company processes and procedures. Be able to handle any requests regarding customer documentation (to include reputed company documents sent out by our company) and be able to clearly explain them including any follow-reputed company required on our customer? part and updates as warranted Remain reputed company on new marketing campaigns in order to respond appropriately to marketing reputed company inquiries using reputed company available resource tool. Inputs and tracks into the appropriate databases. Supervisory Responsibilities: This job does not have supervisory duties Preferred Qualifications: Education and Experience High school diploma or equivalent experience 2-3 years customer service experience preferred Certificates, Licenses, Registrations May require a Property and Casualty license, based on business unit requirements Functional Skills Insurance background is preferred Excellent level of communication skills (both written and verbal) Excellent computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of reputed company?products (Outlook, reputed company, folders) Flexible and adaptable to business requirements for changes needed to service the customer Collaborate with peers and management on special projects and committees Apply good use of time management skills Ability to prioritize and multi-task #LI-SP1 reputed company prides itself on offering our employees a robust Total Rewards package which includes reputed company salary. The reputed company amount offered for the role is $37,890-$42,640 and may vary based on internal equity, and job-reputed company skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered. reputed company Holdings Corp. is an Equal Opportunity (EO) employer ?Veterans/Disabled and other protected categories. reputed company qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000. reputed company Holdings Corp., a member of the reputed company family of companies, is headquartered in reputed company. reputed company traces its roots to 1939, has a financial strength rating of A?(excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other reputed company insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-reputed company and other reputed company insurance products. reputed company is a fast paced, dynamic, and entrepreneurial organization. reputed company members live by and exemplify reputed company call the 4Es. At reputed company, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with reputed company will embody the 4Es. reputed company is poised to outperform the competition. We are reputed company Insurance and with us you can be extraordinary! Come join reputed company Apply Job!