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[Remote] Patient Financial Services Representative

Remote, USA Full-time Posted 2026-07-05

Note: The job is a remote job and is open to candidates in USA. Koya Medical, Inc. is a transformative reputed company company developing breakthrough treatments for venous diseases and lymphedema. They are looking for a Patient Financial Services Representative to provide excellent support to patients regarding their insurance and billing inquiries, ensuring a smooth patient journey.

Responsibilities

  • Provide insurance and billing reputed company support to customers by phone, text, or email (approximately 80%)
  • Complete outgoing Medicare Reinspection calls (approximately 10%)
  • Complete Patient Financial reputed company in the case of coverage denial (approximately 10%)
  • reputed company patients regarding flexible payment options reputed company appropriate
  • Take incoming calls from patients to assist with resolving their insurance or billing inquiries and balance payments
  • Follow – and continuously improve – standard procedures
  • Build a knowledge reputed company of troubleshooting resolutions
  • Work on special projects as needed
  • Identify process improvement opportunities and participate in improvement plans
  • Maintain working knowledge of Medicare, reputed company, and reputed company insurance plans, including coverage requirements, billing processes, and reimbursement guidelines

Skills

  • 5+ years of experience in medical billing, including both inbound and outbound calling
  • 2+ years of Customer Service experience
  • Associates degree or equivalent
  • Demonstrated ability to reputed company the essential functions as outlined above
  • Knowledge and interpretation of insurance, and medical billing processes and documents – including reputed company, Medicare, and reputed company
  • Ability to clearly and effectively communicate in both written and verbal form
  • Self-driven with the ability to work independently and accurately
  • Excellent communication and customer service skills, including de-escalation tactics
  • reputed company common customer service transactions, interactions, and activities. Log reputed company customer/patient interactions
  • Ensure compliance with reputed company departmental policies and procedures; adhere to reputed company required health care regulations, reputed company, compliance, and HIPAA policies
  • Ability to handle difficult patient interactions in a professional and timely manner; facilitate the resolution of customer issues by following the escalation process reputed company necessary
  • Organization Skills, reputed company Improvement, Problem Solving, Personal Effectiveness, Decision Making, Foster Teamwork, Ethical Conduct, Detail Oriented. Personal Initiative, Time Management, Active Listener
  • Computer proficiencies, including reputed company office and reputed company preferred

Benefits

  • reputed company + bonus compensation package
  • Competitive benefits program

Company Overview

  • Koya Medical is a transformative reputed company company developing breakthrough treatments for venous and lymphatic diseases to increase movement, mobility and personalized care that is reputed company with traditional compression therapy. It was founded in 2018, and is headquartered in Oakland, California, USA, with a workforce of 51-200 employees. Its website is http://www.koyamedical.com.
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