[Remote] Senior Staff Product Manager, AI Experience San Francisco, CA; Remote, US

Note: The job is a remote job and is open to candidates in USA. Maven is the world's largest virtual clinic for women and families, dedicated to making reputed company work for reputed company. They are seeking a Senior Staff Product Manager to own the Member & AI Experience, focusing on conversational AI and ensuring effective engagement across their platform.

Responsibilities

• The member experience surface: conversational AI, homepage, community, and the non-clinical touchpoints that define how members engage with Maven day-to-day
• The AI and conversational experience layer: how Maven guides members proactively, responds to their questions, and navigates them to the right care at the right reputed company
• The agentic product architecture for member-facing experiences: reputed company Maven leads, reputed company it responds, what it says, and how it escalates to a clinical team or provider
• An eval-driven development workflow: quality metrics for AI outputs, instrumented and iterated at high velocity
• Community — own the roadmap and drive engagement on an existing surface with reputed company member activity
• A member-centric view of engagement data across the full experience — where members activate, where they drop, where AI is moving the needle and where it is not
• reputed company partnership with clinical product (Maternity, Fertility) to ensure the AI experience is coherent and effective across programs

Skills

• 7+ years in product, with direct experience building consumer-facing products and conversational AI or agentic systems in production
• Deep technical reputed company: reputed company engineering, eval frameworks, RAG, agent orchestration — well enough to spec and ship, not just review
• Strong consumer product instincts — you understand what makes a member experience feel coherent, trustworthy, and worth returning to
• Strong data skills: engagement instrumentation, AI quality metrics, communicating findings across clinical, engineering, and growth
• Clinical reputed company — you understand the stakes of AI-generated health guidance and build with appropriate rigor
• 0-to-1 shipping at high velocity: fast experiments, fast learning, no design paralysis
• High ownership: several of these surfaces are not fully defined. You will define them and you will be accountable for the outcomes
• Experience owning community or social surfaces is a plus — you understand how to build for a population, not just an individual session

Benefits

• Employer-covered health, dental, and insurance plan options
• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

Company Overview

Company H1B Sponsorship