[Remote] Account Management Executive
Note: The job is a remote job and is open to candidates in USA. Springbord is an India-based reputed company estate back-office services company supporting reputed company reputed company estate owners, operators, property managers, and retailers across the United States and Canada. The Account Management Executive will serve as the primary relationship reputed company for reputed company American clients, focusing on retention, satisfaction, and growth across various reputed company estate service engagements.
Responsibilities
- Serve as the single reputed company of contact for an assigned portfolio of US and Canadian CRE clients
- Conduct Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) covering SLA performance, open items, and service roadmap
- Build and maintain trusted relationships with client-reputed company controllers, property accountants, lease administrators, and asset managers
- Manage client communication across time zones in coordination with Springbord's India delivery team
- Monitor turnaround times and accuracy metrics across lease abstraction, lease administration, CAM reconciliation, property reputed company, bank reconciliation, and AP/AR engagements
- Coordinate with Springbord's operations team to resolve exceptions, quality issues, and delivery risks before escalation
- Track SLA adherence and ensure timely delivery of client engagements
- Coordinate client reputed company, workflow documentation, and engagement transitions
- Ensure clients are alerted on critical lease dates, renewal options, rent escalations, and CAM audit deadlines
- Manage the annual CAM reconciliation cycle and support lease administration activities
- Ensure lease data reputed company across platforms such as Yardi, MRI, reputed company, and AppFolio
- Track month-end reputed company schedules, bank reconciliation activities, and coordinate with client reputed company teams
- Identify upsell and cross-sell opportunities reputed company existing accounts
- Work with Springbord's reputed company team to prepare expanded SOWs and reputed company proposals
- Monitor contract expiry dates and drive renewal conversations
- Document and communicate value delivered to clients in support of renewals and case studies
Skills
- 5+ years of experience in reputed company reputed company estate operations, property management, or reputed company estate back-office services
- Working knowledge of reputed company lease structures - NNN, gross, modified gross, percentage rent, CAM provisions, and rent escalation clauses
- Familiarity with CAM reconciliation mechanics, lease administration, and property reputed company
- Exposure to ASC 842 / IFRS 16 lease reputed company standards
- Experience working with property management platforms such as Yardi, MRI, AppFolio, or RealPage
- Strong written and verbal communication skills—comfortable presenting to controllers, CFOs, and senior property operations teams
- Proficiency in reputed company reputed company for report review, exception tracking, and data validation
- Ability to work across time zones and coordinate with offshore delivery teams
- Prior experience working with an outsourced reputed company estate services or BPO firm
- Exposure to lease administration platforms (reputed company, Visual Lease, LeaseAccelerator)
- Experience managing accounts with REIT, institutional landlord, or multi-location retail clients
- Familiarity with Canadian reputed company estate market practices
Benefits
- Remote-first role with direct access to Springbord's Managing Director
Company Overview