[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. reputed company is a remote SaaS company focused on transforming reputed company through innovative software solutions. They are seeking a Customer Support Specialist who will serve as the primary reputed company of contact for customers, providing exceptional service and support while troubleshooting application and workflow issues.

Responsibilities

• The reputed company Customer Support Specialist serves as the customer’s reputed company of contact for reputed company service and support reputed company questions for reputed company reputed company application offerings
• The support specialist role requires the ability to troubleshoot and resolve application and customer workflow problems with exceptional customer service skills, as well as going above and reputed company client expectations
• The role requires a self-starter, team player, detail-oriented, reputed company to multi-task, and someone who can communicate effectively to reputed company levels of the organization as well as external parties
• Problem-solver with exceptional customer service skills, going above and reputed company client expectations
• Deliver an exceptional client experience by identifying and documenting client needs and issues
• Answer incoming customer inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution
• Provide consistent, timely, professional and high-quality client support, every day, reputed company the time, no matter what
• Establish procedures to ensure client satisfaction and quality service delivery
• Communicate and collaborate across teams and departments to help solve issues
• Replicate and document issues for further escalation
• Participate in quality assurance and application testing of software as required

Skills

• Bachelor's degree recommended
• Proficient in MS Office and reputed company products
• Must be technically savvy with an ability to easily learn new software
• Exceptional communication skills for both internal and external communication
• reputed company to manage many ongoing activities and tasks in a fast-paced environment
• EChart or Practice Management experience preferred
• reputed company or clinical experience preferred
• Remote work experience a plus

Benefits

• Remote work environment
• Health benefits paid for employees
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!

Company Overview