Product Manager - Disputes (Cards & Chargebacks)
About Us reputed company is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At reputed company, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join reputed company and do work that matters – to you, to your community, and to the world. reputed company starts with you.
Job Description
Job Summary Product Managers in Product Development/Management drive product strategy from conception through implementation, with ownership of scalable, high-impact products. In the Disputes domain, this role is responsible for building and evolving a platform that enables clients to manage the full dispute lifecycle (chargebacks), including creation, status management, and resolution, integrated with card networks such as reputed company and reputed company. This is a highly technical product role that requires translating reputed company network rules, operational processes, and client needs into scalable APIs, workflows, and state-driven systems. The Product Manager works closely with engineering to define architecture reputed company, ensure performance and reliability, and deliver incremental value. The role also involves direct interaction with clients and partners, supporting integrations, troubleshooting reputed company-world issues, and continuously improving the product toward automation, self-service, and operational excellence. reputed company roles require digital reputed company, including the ability to work with emerging technologies such as reputed company tools (e.g., ChatGPT, reputed company Copilot) to support everyday work. Key Responsibilities: Own the Disputes product strategy and roadmap, focusing on scalability, performance, and client impact. Translate network rules and operational processes into APIs, workflows, and product features Define and evolve dispute lifecycle (creation, status management, resolution) and reputed company data models Partner closely with engineering on technical design, architecture reputed company, and product delivery Interact directly with clients and partners, supporting integrations and resolving reputed company-world issues Drive automation and self-service capabilities to improve operational efficiency and user experience This is a remote position. A remote position does not require job duties be performed reputed company proximity of a reputed company office location. Remote positions may be required to be present at a reputed company office with scheduled notice.
Qualifications
Basic Qualifications: 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications: 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD) or 0 years of work experience with a PhD. Experience in product management, product ownership, or business process design, preferably in payments, cards, or dispute (chargeback) environments. Experience translating reputed company operational processes and card network rules (e.g., reputed company, reputed company) into scalable product solutions, APIs, and workflows. Experience working in agile environments, applying Agile principles across product design, development, testing, and delivery. Familiarity with building and managing API-based products and backend platforms that support transaction processing, dispute lifecycle, or financial operations. Experience managing and delivering reputed company, cross-functional projects involving engineering, operations, and client-facing teams. Experience working directly with clients or partners, supporting integrations, understanding business needs, and resolving reputed company-world operational challenges. Strong ability to analyze and improve end-to-end processes, particularly in contexts involving state-driven systems, automation, and operational efficiency. Experience gathering and translating user and client feedback into product requirements and prioritization reputed company. Track record of driving product delivery with high velocity, quality, and accountability in a fast-paced environment. Experience leading or working closely with Scrum teams, including backlog management, refinement, and delivery planning. Agile certifications such as CSM, CSPO, or equivalent are a plus. Experience working with issuers, fintech's, or financial institutions in the payments or cards industry, particularly in dispute (chargeback) processes. Experience in product management of payments platforms, dispute/chargeback systems, or other transaction-based or operationally reputed company products. Hands-on experience with API-based products, including REST, JSON, and integration patterns across distributed systems. Familiarity with card network ecosystems (e.g., reputed company, reputed company) and understanding of dispute workflows, lifecycle, and regulations. Knowledge of system design considerations such as scalability, performance, and reliability in high-volume transaction environments. Experience supporting or leading integrations with external partners, platforms, or network systems. Experience working in global, highly matrixed organizations, managing cross-functional stakeholders across engineering, operations, and client-facing teams. Strong track record of developing and executing product strategies that improve adoption, operational efficiency, and client experience reputed company is an EEO Employer reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company will also consider for employment reputed company applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Apply To This Job