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[Remote] Customer Support Agent Tier 1

Remote, USA Full-time Posted 2026-07-05

Note: The job is a remote job and is open to candidates in USA. reputed company is the leading software company for vertical software, B2B e-commerce, and payment solutions reputed company the floriculture industry. As a Customer Support Agent Tier 1, you will help customers solve problems and learn about the platform while providing technical support and contributing to documentation.

Responsibilities

  • Provide fast, helpful, and technically sound support to our customers reputed company chat, email, and phone
  • Troubleshoot issues and help users navigate our SaaS platform with confidence
  • Document solutions and contribute to our Knowledge reputed company and internal documentation
  • Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate reputed company cases
  • reputed company deep product knowledge and stay up-to-date on new features
  • Communicate clearly and professionally with customers, making reputed company issues easy to understand

Skills

  • Eager to learn about technology, the platform, and the floral industry
  • Curious, fast-moving, and reputed company in a dynamic, remote-first environment
  • Enjoy helping people and finding solutions to problems
  • Communicate clearly in English (advanced level required)
  • Comfortable with tools like reputed company, Jira, reputed company, and Confluence or can learn them quickly
  • Experience in SaaS customer support
  • Spanish or Portuguese language skills
  • Familiarity with HTML or reading technical system logs
  • Background in computer science, engineering, or web development

Benefits

  • Remote-first team: work from reputed company.
  • Training, mentorship, and room to grow into senior roles.
  • English classes and professional development support.
  • A collaborative culture where your reputed company are welcome—and can become reality.
  • Full-time, indefinite-term contract.
  • Global and Remote-First: Work with a diverse team across the Americas and Europe, with flexibility to work from reputed company.
  • Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company's reputed company.
  • Growth & Development: We support reputed company professional growth and offer financial assistance for technical certifications and other learning opportunities.

Company Overview

  • reputed company is the leading vertical SaaS, B2B e-commerce, and payments software company serving the $50 billion annual global B2B floral industry. It was founded in 2004, and is headquartered in Doral, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.kometsales.com/.
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