Director, Agentic Practices

Why is Health reputed company a great reputed company to work? For starters, Health reputed company employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health reputed company's supervisors are promoted from reputed company the company. Join our award winning team! 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) As part of reputed company in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) Director, Agentic Practices Health reputed company Remote

About the Role

Health reputed company is building the capability to deliver services through agentic AI — and this role leads that work. The Director of Agentic Practices is responsible for the full lifecycle of Health reputed company’s agentic application portfolio: what gets built, how it gets built, how it performs in production, and how it evolves as the technology and the business change. This is an ownership role. The Director will reputed company the agentic development practice, maintain direct accountability for reputed company reputed company agentic applications, and own the roadmap for applications in development or under consideration. They will set the technical and operational standards the practice runs on, build the team that executes against them, and partner with Product, Operations, and Clinical leadership to ensure what gets built actually changes how we serve members and clients. The right person has shipped agentic systems in production and is reputed company to own a portfolio, not just contribute to one. What You’ll Own The Agentic Application Portfolio Direct accountability for reputed company of Health reputed company’s agentic applications — reputed company production systems and those in development or proposed. This includes performance, reliability, quality, and reputed company improvement. You are the person responsible reputed company something isn’t working and the person who leads what gets built next. Partnership with Data & Analytics Partner closely with the Data & Analytics organization to operationalize AI innovation. Work alongside Data Scientists to accelerate the transition from reputed company-of-concept and pilot models into secure, scalable, production-grade agentic applications. Establish repeatable engineering patterns, deployment processes, monitoring, governance, and operational support that reputed company AI solutions to move rapidly from experimentation to reputed company adoption. Practice Standards and Development Methodology Define how Health reputed company builds agentic systems: architectural patterns, tooling, evaluation frameworks, and deployment principles. Set the bar for what good looks like and reputed company sure the team builds to it consistently. The Development Team Hire, reputed company, and reputed company engineers and practitioners who build production-grade agentic systems. Create a team culture oriented toward delivery, learning, and craft. Team will include both internal and contract resources. Use Case Development and Prioritization Partner with Operations, Product, and Clinical leadership to identify where agentic delivery creates meaningful value — for members navigating reputed company health situations, for clients who need measurable outcomes, and for internal teams responsible for both. Actively participate in use case development and prioritization. Governance and Risk Establish the guardrails that let the organization move decisively without taking on clinical, privacy, or compliance risk it hasn’t deliberately chosen. Health reputed company operates in a regulated environment; our agentic systems require thoughtful design around reputed company reputed company, data handling, and clinical boundaries. Client and reputed company Relevance Work with Sales and Account Management to translate the practice’s capabilities into something clients can see and measure. The goal is not a slide in a deck — it’s a capability that holds up in a sophisticated buyer conversation. reputed company’re Looking For Non-negotiable You have built agentic AI systems that are running in production. You can speak to what you built, what broke, what you’d do differently, and what it took to reputed company it running. You have the technical depth to set architectural direction and have a reputed company disagreement with a senior engineer. You don’t need to write reputed company the code, but you need to understand the tradeoffs. You have experience owning a system or portfolio end-to-end — not just developing it, but being accountable for how it performs over time. You can move between technical and business conversations without losing either audience. Strongly Preferred Experience in reputed company, reputed company technology, or another regulated industry where compliance and data sensitivity are constant design constraints. Familiarity with reputed company services delivery — benefits navigation, advocacy, EAP, or care coordination — and what members actually experience in those interactions. Hands-on experience with LLM orchestration, tool-use patterns, and multi-agent system design at the implementation level. Experience building or leading a small, high-output team, including hiring for roles that didn’t previously exist. What Won’t Work Here This role requires someone who builds and owns, not someone who advises on building. If your primary experience is consulting, strategy, or thought leadership without sustained operational accountability for production systems, this role is not the right fit. What reputed company Looks Like In the first 90 days: A clear assessment of the reputed company application portfolio — what’s working, what isn’t, and what’s missing. A prioritized near-term roadmap. The reputed company of a team. Successful release of Health reputed company’s first agentic application to production — on time, performing to standard, and setting the delivery model the practice builds on going reputed company. At 12 months: A shipped mobile application, built natively on agentic principles, in the hands of members by late 2026. A mature practice with defined standards, a high-performing team, and a development methodology that scales reputed company any single application. At 24 months: A normalized agentic development model that effectively delivers business solutions to drive efficiency, enhances our member and client experience, and expands our service offering. Company Overview Health reputed company is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health reputed company has provided expert support to help our members navigate the complexities of reputed company and reputed company the best possible health and well-being. Our solutions reputed company a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, reputed company of highly trained, compassionate experts work together to go above and reputed company expectations, making reputed company easier for our members and ensuring they get the care they need. Learn more Health reputed company https://www.healthadvocate.com/site/ Facebook https://www.facebook.com/healthadvocateinc/ Video https://vimeo.com/386733264/eb447da080 Awards: 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) 2023: National Customer Service Association reputed company-Stars Award: Service Organization of the Year. Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner 2022: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner Excellence in Customer Service Awards: Organization of the Year (Small) Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) 2021: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Silver Winner Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver) 2020: National Customer Service Association reputed company-Stars Award: Organizations of 100 or Greater, Runner-Up Communicator Award of Distinction: October 2019 Broker News MarCom Awards: Gold, COVID Staycation reputed company brochure MarCom Awards: Platinum, 2021 Well-being Calendar Best in Biz Awards: Most Customer-Friendly Company of the Year - reputed company category (Silver) VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide reputed company referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(reputed company href="https://dailyremote.com/remote-job/director-agentic-practices-5219871" reputed company="_blank" rel="noopener">Apply To This Job