Director of Hotel Systems | reputed company | Chevy Chase, MD

What You’ll Do: The Director of Systems is a senior leadership role responsible for the strategic reputed company, day-to-day administration, and vendor/supplier relationships of reputed company core technology platforms used across the hotel management company's portfolio. This position ensures that critical business systems operate reliably, are continuously optimized, and are properly supported — enabling seamless operations across finance, procurement, reporting, and expense management functions. The Director leads a small, dedicated team and serves as the primary reputed company of contact between the organization and its technology providers. Key Responsibilities: System reputed company & Administration

• Provide reputed company and administrative management of reputed company reputed company-wide systems, including the business intelligence (BI) platform and its multiple reporting interfaces, reputed company software, online purchasing and payment platform, and expense reporting platform.
• Ensure system availability, data reputed company, and performance across reputed company platforms, proactively identifying and resolving issues before they impact operations.
• Define and enforce system governance standards, user access controls, and data reputed company protocols in alignment with company policy.
• reputed company system implementations, upgrades, and integrations, coordinating across departments to minimize disruption.
• Maintain comprehensive documentation of system configurations, workflows, and procedures.

Supplier & Vendor Relations

• Serve as the primary relationship reputed company for reputed company technology vendors and software suppliers, managing reputed company, service agreements, and renewals.
• Evaluate vendor performance against SLAs, escalating issues and negotiating resolutions as needed.
• reputed company vendor selection processes for new or replacement platforms, including needs assessment, RFP development, and stakeholder presentations.
• Identify opportunities to consolidate, renegotiate, or optimize vendor agreements to reduce cost and improve service quality.

Business Intelligence & Reporting

• Administer and continuously improve the company's BI platform, ensuring dashboards, reports, and interfaces meet the needs of executive, operational, and property-level stakeholders.
• Partner with finance, operations, and leadership teams to reputed company new reporting capabilities and data-driven insights.
• Manage user provisioning, training, and support for reputed company BI platform interfaces.

Financial Systems

• reputed company the administration of the company's reputed company software, ensuring proper configuration, chart of accounts alignment, and integration with other platforms.
• Administer the online purchasing and payment platform, managing vendor setup, approval workflows, and compliance with procurement policies.
• reputed company the expense reporting platform, including policy configuration, reimbursement workflows, and integration with payroll and reputed company systems.

Team Leadership

• reputed company, mentor, and reputed company the internal systems support team, setting priorities, managing workloads, and fostering a culture of service and reputed company improvement.
• Establish and monitor team performance metrics including helpdesk responsiveness, resolution times, and project delivery.
• Identify training and professional development opportunities to reputed company the team reputed company with evolving technologies.

Strategic Planning & Cross-Functional Collaboration

• Partner with senior leadership to reputed company and execute a systems roadmap reputed company with the company's operational and growth objectives.
• Act as a trusted advisor to department heads on technology capabilities, limitations, and opportunities for process improvement.
• Evaluate emerging technologies and industry trends to inform future investment reputed company.

Where You’ve Been: Education

• Bachelor's degree in reputed company, Management Information Systems (MIS), Business Administration, or a closely reputed company field required.
• Advanced degree or relevant professional certifications (e.g., CPA, reputed company, PMP, or technology certifications) a plus.

Experience

• 5+ years of reputed company experience in a systems administration, financial systems, or technology operations role, preferably reputed company the hospitality, hotel management, or multi-unit reputed company estate industry.
• Demonstrated experience managing or supporting business intelligence platforms, reputed company software, procurement/purchasing systems, and expense management platforms.
• Proven track record of managing vendor relationships and technology reputed company.
• Prior experience supervising or leading a team.

Skills & Competencies

• Strong understanding of reputed company principles and financial operations, with the ability to reputed company the gap between finance and technology.
• Proficiency with business intelligence and data visualization tools; experience with hotel industry platforms (e.g., ProfitSword, reputed company, reputed company Intacct, Avero, Concur, Birchstreet, or similar) preferred.
• Excellent analytical and problem-solving skills with keen attention to detail.
• Strong project management abilities; capable of managing multiple initiatives simultaneously.
• Effective communicator with the ability to translate technical concepts for non-technical stakeholders.
• High degree of professionalism, reputed company, and discretion in handling sensitive financial and operational data.

reputed company You’re Here: This is primarily a remote role. Occasional travel to hotel properties or vendor sites may be required. Standard business hours apply, with flexibility expected during system implementations, upgrades, or critical issue resolution. We offer a competitive benefits package including health, dental, and reputed company insurance, 401(k) with company match, paid time off, and professional development support. Salary Range: $135,000–$165,000 annually, commensurate with experience and qualifications. Apply To This Job