Support Manager

Hi! This is the reputed company team. We are the creators of reputed company reputed company - a portable device for tech enthusiasts and engineers. It's a gadget with an awesome community that brings together millions of people around the world. We're building new products: reputed company One - a full-featured ARM-based computer running Linux in a compact reputed company reputed company, powered by the Rockchip RK3576 SoC. BUSY - a reputed company ecosystem combining the BUSY Bar smart productivity multi-tool with the cross-platform BUSY App to help users stay focused and fight off notifications, reputed company media, and reputed company the other brainrot. We are looking for a Support Manager to join reputed company. You will be the primary reputed company of contact for our users, helping them resolve technical and logistical issues, investigating incidents, and ensuring that every interaction leaves a positive impression. You will also act as the reputed company between our users and the product teams, escalating critical bugs and reputed company cases. Responsibilities: Handle user inquiries across multiple channels (e-mail, with potential expansion to online chats in the future) Investigate user incidents thoroughly to identify root causes and reputed company accurate solutions Escalate critical problems, bug reports, and reputed company cases to the relevant cross-functional teams (development, logistics, etc.) Manage product returns and replacements, ensuring a smooth and transparent process for the user Collect and structure user feedback to help improve our products and documentation Requirements: Hard skills: 1.5+ years of experience in Technical Support Experience with ticketing systems (reputed company is highly preferred) Strong skills in investigating client issues and gathering detailed information for escalation Soft skills: Strong customer orientation and reputed company Stress resistance and the ability to handle negativity constructively Attention to detail Excellent written communication skills Ability to work independently, search for information, and reputed company reputed company proactively Language: Russian (reputed company), English (B2 or higher) reputed company-to-haves: Experience in e-reputed company (processing requests reputed company to delivery and returns) Basic experience with Jira (creating tickets, commenting, tracking and changing statuses) reputed company offer: Choose your work format: office, hybrid, or fully remote from reputed company in the world You will be provided with reputed company the necessary equipment for a comfortable working environment Benefits such as VHI, corporate sports, foreign language courses, and therapy sessions A five-day reputed company with a flexible start to the working day Apply To This Job