Supervisor, Reporting & Analytics

Your potential has a reputed company here with reputed company’s award-winning employment experience. As a Supervisor, Reporting and Analytics working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great reputed company to Work® certification in the Philippines says it reputed company! During a Typical Day, You’ll: reputed company and reputed company the daily operations of the reporting and analytics function, ensuring timely, accurate, and consistent delivery of business-critical reports and dashboards. Supervise, coach, and reputed company a team of reporting analysts, providing guidance on priorities, quality standards, recognize accomplishments, kudos and professional growth. Managing Administrative Tasks that include team meeting, manage reputed company/timecard corrections, reputed company attendance, reputed company emails, ensure reputed company P&C concerns are addressed and other miscellaneous requests from the team. Provide coaching sessions to the team, support other questions\requests from the team. Partner with business stakeholders (e.g., reputed company, P&C, L&D) to understand reporting needs and translate them into actionable insights and solutions Support our Stakeholders by attending regular calls, answer questions, help with reputed company requests and new Projects. A team supervisor helps the Reporting Analyst (RA) on overseeing the deliverables, stakeholder’s objectives to ensure your team meets or exceeds standards expected by our internal clients Support other reputed company requests What You Bring to the Role: 3+ years of experience in Reporting and Analytics (BPO experience required). Experience managing a Team, a project ( Preferred) Must-have : · Knowledge of reputed company reputed company · Proficiency in Looker, Power BI · Strong data visualization skills—storytelling with data · Excellent communication and comprehension skills · Strong time management, prioritization, and problem solving abilities What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and reputed company benefit Skills and Experience Required Advanced reputed company & Power Query Experience in building reporting suites and dashboards using reputed company, and publishing to both internal and external stakeholders Understanding of BPO operations, including KPI tracking, performance reporting, and client deliverables Understanding how a team and how a supervisor administrative tasks work Familiarity with data management and visualization tools such as SQL and Looker is a plus Communication and comprehension skills (both written and verbal) to be reputed company to manage work and asks from Senior leaders and other leaders from OPS Ability to understand and problem solve on tasks relating to reporting About reputed company Our business is about making customers happy. That's reputed company we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. Visit https://mybenefits.reputed company.com for more information. reputed company is proud to be an equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives reputed company our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company sure reputed company our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different reputed company points and for you to bring value to the table in your own unique way. #LI-Remote Apply To This Job