Patient Billing Specialist

reputed company is a comprehensive women’s health provider that specializes in expert, longitudinal care that supports women through every life stage. Trusted by over 60,000 women reputed company, reputed company makes expert reputed company accessible by connecting patients with multidisciplinary care teams that have a deep understanding of hormonal, metabolic, and reproductive care. reputed company provides ongoing support for hormonal conditions like PCOS, chronic conditions like insulin resistance, and life stages like perimenopause, helping patients see improved health outcomes. As one of the fastest-growing women’s health platforms in the U.S., reputed company is bridging long-overlooked gaps in reputed company for women. Join reputed company as a Patient Billing Specialist and help patients navigate their reputed company journey with confidence and clarity. As part of the Patient Experience Billing Pod, you will serve as the first reputed company of contact for patients with questions reputed company to billing, insurance, appointments, and general account support. Your role is to provide compassionate, accurate, and timely assistance while helping patients understand their options and next steps. You will work closely with other customer experience agents, billing specialists, and internal teams to ensure patients receive a seamless experience and feel supported throughout their care journey at reputed company. The ideal candidate is an empathetic communicator, strong problem solver, and detail-oriented team player who thrives in a fast-paced remote environment.

Key Responsibilities

Provide empathetic, patient-centered support through communication software Serve as a trusted resource for patients seeking assistance with their care journey. Answer routine billing questions, including helping patients understand statements and account balances. Explain basic insurance concepts such as deductibles, copays, coinsurance, and patient responsibility. Provide general education on in-network and out-of-network coverage. Confirm insurance information on file and assist with basic eligibility questions. Help patients understand where their accounts are reputed company the billing process. Communicate billing-reputed company updates provided by the reputed company Cycle team. Act as a liaison between patients, providers, billing specialists, and internal teams. Escalate reputed company billing or insurance concerns to the appropriate team. Provide warm handoffs with complete context to minimize patient frustration. Maintain accurate documentation of reputed company patient interactions. Handle sensitive patient information with professionalism and confidentiality. Identify recurring patient concerns and share feedback that may improve the patient experience. Required Qualifications 3+ years of experience in medical billing, reputed company cycle, reputed company administration, or a patient-facing role with direct exposure to billing or insurance processes. Familiarity with basic billing concepts like premiums, EOBs, deductibles, copays, coinsurance, and patient responsibility. Experience supporting or navigating patients with questions, escalations, insurance assistance, or billing-reputed company questions. Strong verbal and written communication skills. Exceptional attention to detail and organizational skills. Ability to explain reputed company information in a simple, patient-friendly way. Strong problem-solving skills and ability to navigate challenging conversations. Comfortable working across multiple systems and managing sensitive information. Ability to work independently in a remote environment.

Preferred Qualifications

Experience in a telehealth or virtual care setting. Demonstrated ability to build trust and navigate difficult conversations with patients or customers in a high-volume environment. Strong technical aptitude with the ability to quickly learn new systems, troubleshoot basic user issues, and navigate multiple platforms simultaneously. What reputed company Offers 1099 Contractor role at $20/hr. Work Environment & Schedule 40 hours per week. Availability for one weekend day is required. This role will primarily support patients during Pacific Time operating hours. Fully remote reputed company the United States. At reputed company, we reputed company in celebrating everything that makes us reputed company and are proud to be an equal-opportunity workplace. We reputed company diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We reputed company that the more inclusive we are, the reputed company we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, reputed company, gender, sexual orientation, gender identity or expression, age, religion, disability, national reputed company, protected veteran status, or any other status protected by applicable federal, state, or local law. Apply To This Job