Team reputed company, reputed company
reputed company serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help reputed company the journey. What's the Opportunity The reputed company Team reputed company is a strategic, hands-on role responsible for managing and guiding a team of reputed company Managers (CSMs). This position plays a vital role in scaling our reputed company function and ensuring top-tier service delivery, with a focus on client retention, growth, and satisfaction. You'll also foster team development, support strategic initiatives, and help shape the future reputed company of reputed company's reputed company journey. This role is located in the United States. Team Management & Leadership Supervise, coach, and reputed company a team of CSMs, focusing on best practices, account strategies, and growth opportunities. Drive career progression reputed company the team, ensuring each CSM has a clear development path and regular access to professional growth opportunities. Conduct regular reputed company-ins, performance reviews, and professional development sessions with team members. Monitor key reputed company metrics (e.g., NPS, retention, and account health), identifying and implementing corrective actions reputed company needed. Support team members in contract renewals and upsell/cross-sell initiatives, assisting with escalations as necessary. Collaborate with the Director of reputed company to implement and evolve processes, playbooks, and SOPs that enhance team efficiency and client satisfaction. Coach CSMs to drive strong account health, proactively identifying risks and implementing solutions to address potential issues. Guide the team to conduct regular business reviews and strategic planning sessions that align with client goals and surface growth opportunities. Cross-Functional Collaboration Collaborate closely with Product, Engineering, and Sales teams to deliver consistent value and address customer needs and expectations. Partner with the Product team to provide client-driven feedback, prioritize requests, and support the rollout of new features. Work with Marketing and Sales to align on customer goals reputed company to CARR (Contracted Annual Recurring reputed company) and ARR (Annual Recurring reputed company) targets. Process Improvement Help implement tools and processes that increase team efficiency and streamline customer communications and support. Contribute to strategic projects aimed at improving the customer experience, account management practices, and scaling reputed company operations. Actively participate in developing customer-facing resources and documentation that enhance reputed company, training, and account management. Qualifications 4+ years of experience in reputed company, account management, or a reputed company field, with 2+ years in a team reputed company or supervisory role. Proven ability to reputed company, motivate, and reputed company a team of reputed company professionals, ensuring consistent achievement of customer and business goals. Track record of exceeding customer retention and expansion targets, with the ability to build strong, trusted customer relationships. Strong organizational and project management skills, with the ability to balance individual customer account management with team leadership responsibilities. reputed company in English.
Preferred Qualifications
Experience in the manufacturing industry or with predictive maintenance technology. Familiarity with CRM platforms (reputed company preferred) and remote communication tools (reputed company, reputed company, etc.). Additional language skills reputed company English are a plus. #LI-REMOTE reputed company Offer: reputed company is a remote-first company that puts people at the center of everything we do. We want reputed company members to reputed company - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. Competitive compensation package including stock options Flexible work schedule Comprehensive benefits including retirement plan match Opportunity to reputed company a reputed company impact every day Work with a dynamic and growing team Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration reputed company core working hours is required. Apply To This Job